UTS R-Wallet Customer care support R-Wallet Helpline number
Nissan Service Center
Date: 06/27/2017
- State : Tamil Nadu
- City : Chennai
R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Ticket booking problem by Abdur Rahim:
(0 of 5)
Wallet Settlement Request has already received which is under process
I have lost my sms code. by Vijay chauhan:
(0 of 5)
I have surrendered my R-wallet. And sms secret code is send on mobile. I have lost that code. Now how can i get thia secret code again.
R Wallet transaction issue - Amount not shown on UTS after amount credited by RAJESH KUMAR R:
(0 of 5)
Sir/Madam
I am writing to bring to your attention an issue I have encountered with a recent transaction on the R Wallet using PAY TM. on 24 August,2023 at 7.05 AM. I attempted to remit Rs. 300 from my account with A/c No. 67149292112 to my R Wallet. However, despite the amount being debited from my account, it has not been credited to my R Wallet as expected.
I would like to request your assistance in resolving this matter promptly. Kindly investigate the discrepancy and ensure that the Rs. 300 is credited to my R Wallet at the earliest convenience.
Transaction Details:
- Transaction Date: 24.08.2023
- PAY TM Transaction ID: 4897693162093
UPI/DR/323608808129/IRCTC
UTS/PYTM/Paytm-8727/0id8
- A/c No.: 67149292112
- Amount: Rs. 300
I understand that technical glitches can sometimes lead to such issues, and I appreciate your understanding and cooperation in resolving this matter swiftly. It is my hope that this matter can be resolved without any further inconvenience.
Thank You
RAJESH KUMAR R R
KERALA
MOB:9037189200
UTS WALLET RELATED ISSUES by PRAMODA H P:
(5 of 5)
Dear Sir, ,
My name is Pramoda H P from Bangalore and My UTS ID is 9036996127. I Tired to recharge for R wallet Money for many times. My UTS Accounts not response for Ticket Booking and Recharge Wallet, ( last five month back unexpectedly surrender the wallet and I am receive the wallet amount from Bangalore Railway station, but now required a UTS facility so please Re- active My UTS ID,
Thanks and Regards
PRAMODA H P
Recharge Complaint by Dhwani Maru:
(0 of 5)
Money got debited from my bank account but have not credited to my UTS account. It has been more than 5 days.
Revert my uts R-Wallet please by N.Ramesh Babu:
(0 of 5)
Confirmation Code for Surrendering Railway Wallet is 1029.
Please Revert my uts R-Wallet.
My surrender wallet not add my account by Avinash goswami:
(0 of 5)
Maine account surrender Kiya but Mera account mujhse deactivate ho gya plsss my refund my account
uts refund process error by pramod sharma:
(5 of 5)
16/10/2023
200 amount pay from gpay..
then i will done wallat surender....
but amount not refund in my gpay account
9838735720 gpay no & calling no
refund of wallet amount ,phone no is blocked & handset change by k saravanan:
(0 of 5)
I am using 9112238302 uts user id ,my handset is not working and my user no also is not working,I want to get back my money Rs.253 ,please guide me ,my new no is.8015131568
Amount debited but R wallet not credited by Rajesh Rajak:
(4 of 5)
Dear Sir / Madam,
On 23rd i have transferred money to my R wallet but amount got debited from my account and my R wallet is not recharged, Even the amount is not credited back to my account. UTS ID is - 7045696322 and below is the payment details for you reference.
transaction id - RDJNB3BKB97LWBJ
UPI txn id - 366207846383
Paid to - paytm-8727353@paytm
Paid from - 9920037473@axisb
Kindly .do the needful
Best Regards,
Rajesh
7045696322
UTS E-wallet recharge issue by YASHWANT MORE:
(0 of 5)
on 1st Nov 2023, i recharged my UTS e-wallet for Rs.200/-
Payment of Rs.204.25 debited from my account. but not credited to UTS e wallet.
my mobile number is 9892476447
Transaction ID UPI/330588485604
R wallet balance related issue by Uditnarayan dwivedi:
(0 of 5)
Dear sir,
I was add balance to the uts r wallet two times but didn't get add balance in my r wallet transetion on 500 and 100 respectively
My mobile no 8237765651
Please do needful to get balance
Regards
Udit
Recharge but amount not showing in Walltet by Shubham Shinde:
(1 of 5)
I have recharged for 50 rupees but in the wallet amount is not showing. Amount is deducted from the bank account but still not get credited in R-wallet.
Number 9619710177
Reactivate uts wallet by mushfique azam:
(2 of 5)
I am not able to use UTS app please activate it
Amount deducted but UTS wallet not recharge by Kiran Patil:
(0 of 5)
Amount deducted but UTS wallet not recharge with amount
UTS APP SEASON Ticket Booking Error by K satyanarayana raju:
(5 of 5)
User ID 8897905266 UTS APP SEASON Ticket Booking Error : " WALLET SETTLEMENT REQUEST HAS ALREADY RECEIVED WHICH IS UNDER PROCESS"
doesn't get refund of wallet settlement by Ajay Shanker Prasad:
(4 of 5)
I surrendered my R-Wallet a year ago but didn't get a refund or any status about it
please give me some suggestions what i have to do
Reversion of R wallet for my mobile no. 9444050200 by Vengatachalam AN SP:
(0 of 5)
I have surrendered my R wallet and get back the balance amount from the ticket counter. Now I want to renew the suburban season ticket, which is expiring today. Hence I request you to revert the R wallet for my mobile no.9444050200
UTS RECHARGE AMOUNT DEBITED BUT NOT CREDIT IN R WALLET by PRAMOD NARAYAN KENI:
(0 of 5)
SIR
ON DT 12/02/2024 13:47:53 I MADE TRANSACTION RS 700/- FROM MY UPI A/C FOR R WALLET BUT IS DEBITED TO MY
BANK A/C BUT NOT CREDITED TO R WALLET . THE RELATED UPI RRN : 404350632308 KINDLY LOOK INTO THE MATTER URGENTLY .
HOE YOU WILL DO THE NEEDFUL
THANKS
PRAMOD KENI
9869235380
Uts wallet re activate by Kamala kannan R p:
(3 of 5)
I need to reactivate my r wallet
USERID : 9047559630
Service issue | Complaint | Query | Feedback | Suggestion | Reply