UTS R-Wallet Customer care support R-Wallet Helpline number
Nissan Service Center
Date: 06/27/2017
- State : Tamil Nadu
- City : Chennai
R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
R wallet by Dinesh:
(4 of 5)
Ireached my r wallet from my bank through online payment still it's shows as zero balance
Booked ticket not utilised / pls refund by Venkat:
(4 of 5)
I have booked ticket in my UTS app Number 9343632348, from Arakkonam UTS machine not worked, then I took Katpadi to Bangalore KSR but I am not utilised, please refund my money in my UTS app
My money has been debited from bank but not credited in uts R-wallet by sandeep thombre:
(4 of 5)
My money has been debited from bank but not credited in uts R-wallet
My UTS app mobile no. 9969746899
Transaction date : 28th June 2018 at 17:53 hrs
Transaction ID : 1480415299
Amount pay / deduct : 102.12/-
Amount not credited by DINESH S:
(4 of 5)
My money has been debited from but not credited in r-wallet
Txn-id-p1808130849172183531042
bank ref no :822508070252
Txn date:august-13-2008
debited from bank but not credited in uts R-wallet by Yogesh gharat:
(4 of 5)
My money has been debited from union bank but not credited in uts R-wallet
My UTS app mobile no. 8108941622
Transaction date : 11/08/18
Amount pay / deduct : 600/-
Booking problem by JAYARAM.B:
(4 of 5)
I can book normal booking ticket but ticket not confirmed an error message is arriving wallet settlement request had already received which in under process plz solve this problem
Booking problem by JAYARAM.B:
(4 of 5)
I have booked ticket in my UTS app Number 7382291455 from ANANTAPUR to Kadiri UTS machine not worked, but I am not utilised, please refund my money in my UTS app
NOT CREDIT MY UTS-WALLET by DHARMENDRA MAHATO:
(4 of 5)
My account Debit Rs- 102.12 but not load my wallet. My register mo no - 7872631301
Up load date -23/08/2018
transition no -IGAEFDJLD6
Transition Massage
Thank you for using State Bank Internet Banking. Reference No. for IRCTC UTStransaction of Rs. 102.12 from A/c ending 8149 on 23-Aug-18 at 15:54 is IGAEFDJLD6. Please solve this problem.
Amount NOT credited to R Walet by Manish Goyal:
(4 of 5)
My money has been debited from my bank ac but not credited in r-wallet.
Mobile No- 9930589001
bank ref no :20180822172647
Txn date:august-22-2018
Complain by Mohammad Tazeem:
(4 of 5)
Sir please help me to get revert my money in r wallet
Amount got debited but pass not showing in app by Vishal:
(4 of 5)
Hi
On yesterday I applied for quterly pass but I got debited from my account but pass still no created and refund also not get
UTS renewal charges deduction by Abhishek Nikam:
(4 of 5)
I have renewed my monthly pass,payment also done,but still my pass was not renewed,kindly check and confirm.
Payment not credited in R-Wallet of railway uts app. by Biswanath Ghosh:
(4 of 5)
I recharged Rs -100 to R-Wallet by PayeTim upi.Amount debited from PayeTim linked bandhan bank account. But not credited in R-Wallet. Please refund this amount in R-Wallet or bank account. Please solve this problem as soon as possible.My uts registered mobile number -9800160203.Transaction date-24.09.2018.UPI transaction reference -826720678186.
R-wilet recharge by Raj@1234:
(4 of 5)
My account. Are rs100 debit but not r_wilwt balance
R WALLET IS NOT RECHERGED by tapan kumar ghorai:
(4 of 5)
My account. Are rs100 debit but not r_wilwt balance
HOW CREATE USER ID & PASSWORD by Pinaki Sarkar:
(4 of 5)
Sir, I have registered my Mobile no. & Get OTP Number. But I unable user Id & PassWord. My Mobile number is: 9933732325.
problems by snehasish bar:
(4 of 5)
i want to contact kolkatas help line number 138. but i can't contact , i need solution .
My account not open by MUNESH CHAND MEENA:
(4 of 5)
My mobile number 9958694057 is not registered uts please help me
Ticket Is Not Booked But Money Is Payment Successful by Souvik Mondal:
(4 of 5)
I am Payment Successful But Tickets is Successful Booked
268.68 BNJ TO DDJ SECTION TICKETS
Money Deducted from Bank ac but still not deposit in wallet by Akshay Avinash Mahadik:
(4 of 5)
Dear team,
Money 199 rs deducted from my bank account yesterday but still not deposit yet in R wallet..Your Customer care no not responded from yesterday too.. Kindly Look into as soon as Possible
Service issue | Complaint | Query | Feedback | Suggestion | Reply