Aircel Nodal Officer
Mobile Service Center
Date: 03/28/2015
Deepak Pargotra
Dishnet Wireless Ltd.
Hall No 105-112 B1,
North Block Bahu Plaza Complex,
Jammu - 180012
Ph: 9858199209
Email: nodalofficer.jammu@aircel.co.in
Dishnet Wireless Ltd.
Hall No 105-112 B1,
North Block Bahu Plaza Complex,
Jammu - 180012
Ph: 9858199209
Email: nodalofficer.jammu@aircel.co.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
dedication of main balance by renu ticku:
(4 of 5)
Dear sir
I Renu Ticku ur aircel customer. I was call ur call center why they dedicate my main balance rs 21. but they cant give me any information .they said no status updated in our system call after 24 hr...then i was call after 24 hrs but they give same anwer no status update call after 4 hrs ...then i said want to talk ur TL but they hold my call for 1 hr and after then cut the call. I am not like that customers they unnecessary call to ur call center but ur CCA not give me satisfy answer so plz sir give me proper details. i wana my bal refund ...plz rply me as soon as...
call - 2/6/15(9.18pm)
time 3/6/15(7.59-8.08pm)
9/6/15(12.02-12.40pm)
agent disconnected my call & invalid to gprs helpline by ravinder:
(4 of 5)
Hi
Today I call in your helpline no 198 and officer did not share complete information about balance deduction and you are officer ask unnecessary call ofter 4 hour .where I ask him for transfer then office transfer my call in GPRS helpline no and that is invalid transfer and after that your GPRS helpline no officer .Did raise complete against that office but he disconnect my call ...
I am waiting for your reply .If I did not receive any output form your side I will forward this mail to your owner .
No 7298591099
Totally dissatisfied by Aquib Rashid:
(4 of 5)
Bad experience with Aircel and there customer care executive
Customer support officer properly Not response by Maheshwar Sutradhar:
(4 of 5)
Dear Team,
.
I would like to inform that I called yesterday night at 11:27 PM on this No. 9716012345 Customer support officer Mr.Depankar Mandal
picked up the called My Query was How to check my data balance ? officer replied to me please dial *126*6# So I asked him already I Dial USSD code but not reflected My Screen can you checked myAircel No. He was not listened my query just infomed to me check your self , I am tried this USSD code dial so I called customer Servise.
My another query was can you check any 3G offer at night he started closing script , I thinked he said to me dial 1288 again closing script.
How ever , I complaint that Your customer service Team & customer Servise Manager Or Team leader Mr.Dipankar Mandal againest .........
He is not properly Called hold he used mute button approx 60 sce no refresh the called. His active listening is very poor or he ignore the customer queries.He properly not answered to me. He is very bussy closed the call ( quickly disconnected the called after closing script ).
So I Request to you please audit the call according to feed back Mr. Dipankar & against this complaint take immidiatly action.Below are mention called details ......
Customer Name Mr.Maheswar Sutradhar
Called IVR connect Time 11:27 PM
Called Duration 0:07:37
Called end time 11:34 PM
Dialed No 9716012345
Which No . Recived this Call 9015561174
Main Aircel No 8287159507
Called Date 17-05-17
I hope your earliest response & positive action this complaint againest.
Regards,
Maheswar Sutradhar
M.No-9015561174
Complaint regarding calling customer care service by Javed ahmad:
(4 of 5)
Im calling to customer service center at 10:37am durin the call my call disconnect from customer service center and i will not satisfied with his information
Thaks withregard
Javed ahmad
Mob no.9697103461
Complaint regarding calling customer care service by Javed ahmad:
(4 of 5)
Im calling to customer service center at 10:37am durin the call my call disconnect from customer service center and i will not satisfied with his information
Thaks withregard
Javed ahmad
Mob no.9697103461
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