Aircel Nodal Officer
Mobile Service Center
Date: 03/28/2015
Monisha Dowerah
Dishnet Wireless Ltd.
Triveni Commercial Complex,
3rd Floor, G. S. Road,
Ulubari,
Guwahati - 781007
Ph: 9854199209
Email: nodalofficer.assam@aircel.co.in
Dishnet Wireless Ltd.
Triveni Commercial Complex,
3rd Floor, G. S. Road,
Ulubari,
Guwahati - 781007
Ph: 9854199209
Email: nodalofficer.assam@aircel.co.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Customer Service by Jiban Saikia:
(4 of 5)
custmer service is very poor not able speak properly.....with custmers....
Recharge issued by Jiban Saikia:
(4 of 5)
I have purchase a 26 Rs net pack.But not able to rehcrge from last one month.I have alredy raised complain.Got a reply that that my complain has been resolved.Kindly check it and resolved in priority basis.My complain no is -1-20705107138.
Regards : Jiban saikia
recharge Issued by Keshav Sharan:
(4 of 5)
I have recharge Rs 135 on dated 10-07-16 but not benefit till date my mobile No 7035614364
Complaint by Nadeem Khan:
(4 of 5)
Hi Sir,
This is to apprise you, yesterday(18/6/17) my 20 Rs balance unnecessary got detected from my No-8802829023 after recharge Rs 40. When i call on aircel customer care-198 then i am very much surprise as they are handling calls on unnecessary technical updation . they are understanding pain of customer and responding in very harsh & rude tone. One of the agent named-Jitesh talk to me with very bad manner and disconnected the call when i requested to him share balance deduction details
Again i called up on customer care and ask the agent to transfer my call on next level ( Team Lead/supervisor) but he was not ready to transfer my call endless my would transferred to Rahul (escalation team). He told me balance has detected for any click on Game link and your bal would not be refund at any cost. Even id did not received any link or bal deduction communication at my phone.
So please return my balance and take appropriate action against customer care employee as they are very fucking guys. Else i will pot out from aircel and knock the door of TRAI.
Feedback: Please improve your network service and customer care service as it's very poor. Customer care always take call on technical updation and network always be very fluctuation. Please call me on this No 9643768451
Regards,
Nadeem Khan
9643768451
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