Complaint REGARDING SMARTCLASS CONTENT RENEWAL WORK TILL NOT STARTED. ERP CODE: EDUSMART/02773 SCHOOL NAME: SRI KOTTURESHWARA SCHOOL, SHIKARIPURA

  • Educomp Solutions Customer Care, Complaints and Reviews - REGARDING SMARTCLASS CONTENT RENEWAL WORK TILL NOT STARTED. ERP CODE: EDUSMART/02773 SCHOOL NAME: SRI KOTTURESHWARA SCHOOL, SHIKARIPURA
    Devaraj H V on 2017-11-13 10:31:11

    DEAR SIR/MADAM,

    MR.SACHIN K RAIKAR & SUBHASH AREA MANAGERS ARE VISITED OUR SCHOOL IN THE MONTH OF JUNE 2017. THEY DISCUSSION WITH US AND CLOSE THE OLD BALANCE OF SMARTCLASS FOR RS.244500.00 AND THEY PROMISED TO US FOR REPAIR OR REPLACE THE NOT WORKING HARDWARE ITEMS BY EDUCOMP COMPANY SIDE. THAT TIME THEY COLLECTED A CHEQUE FOR CLOSE THE OLD BALANCE THAT CHEQUE IS ALREADY PASSED FOR FAVOUR OF EDUCOMP SOLUTIONS LTD DATE: 05-07-2017 CHEQUE NO: 103869 AMOUNT RS.244500.00. TIL NOW THEY DIDN'T GIVEN NOC FOR CLOSED OLD AGREEMENT.

    AT THAT TIME THEY HAVE TAKEN MY SIGN FOR RENEWAL OF SMARTCLASS NEW AGREEMENT. THE SMARTCLASS RENEWAL CONSIDERATION FOR CONTENT TOTAL AMOUNT RS.199996.00 PERIOD 24 MONTHS. THEY COLLECTED TOTAL 6 CHEQUES FOR THAT AMOUNT. ONE CHEQUE IS ALREADY PASSED FOR CONTENT RENEWAL FAVOUR OF 'SMARTCLASS EDUCATIONAL SERVICES PVT LTD' CHEQUE NO: 103863 DATE 17-07-2017 AMOUNT RS.25000.00 WITHOUT GIVEN SMARTCLASS CONTENT LICENSE. BUT TILL NOW THEY DIDN'T REPAIRED & REPLACE THE NOT WORKING HARDWARE ITEMS. WE ARE CALLED SO MANY TIMES TO THEY FOR SOLVE THE PROBLEM BUT THEY DIDN'T SUPPORT TO US. HERE PARENTS ARE BLAME TO US FOR SMARTCLASS. YOUR AREA MANAGERS ARE VERY NEGLECTED PERSONS. SO KINDLY SOLVE THE HARDWARE & SOFTWARE PROBLEMS SO DO THE NEED FULL HELP.

    WE ARE NEED TO YOUR SUPPORT CONDUCTING THE GOOD SMART CLASSES.

    ERP CODE: EDUSMART/02773
    SCHOOL NAME: SRI KOTTURESHWARA SCHOOL, SHIKARIPURA

    MOB: 9611285541