Complaint # TBK01065526, and complaint # TBK010807071

AS I’VE ALREADY RAISED THE COMPLAINT REGARDING CANCELLATION OF SERVICE IN MARCH.

AND

YOUR PEOPLE HAVE PICKED UP THE MACHINE THE VERY NEXT DAY I RAISED THE ISSUE OF TAKING THE SNAP OF THE MACHINE AS WELL ….

THEN,

WHY HAVE YOU DEDUCTED THE AMOUNT FROM MY ACCOUNT.

IT IS A VERY SERIOUS ISSUE.

From: Mswipe Helpdeskresponse [mailto:helpdeskresponse@mswipe.com]

Sent: Tuesday, July 04, 2017 10:57 AM

To: ******** Furniture

Subject: Re: FW: Please stop ECS from MSWIPE TECHNOLOGIES

Hi Sir/Madam,

Thank you for writing to Mswipe Customer Service.

We would like to inform you that your Complaint regarding "STOP THE SERVICE"happened between you and our sales person has been forwarded to our concern department with complaint number TBK01065526.

Once, will get any update from our concern department, will update you through relevant media channels.

Your patience & cooperation in this regards will be highly appreciated.

Still if you have any queries you can write us on our e-mail ID: helpdesk@mswipe.com.

We value your relationship with us.

Thanks’ & Regards,

AKSHADA MHATRE

On Mon, Jul 3, 2017 at 11:48 AM, ******* Furniture wrote: From: *******Furniture [mailto:*******furnitures@gmail.com]

Sent: Thursday, June 29, 2017 1:46 PM

To:'Mswipe Helpdeskresponse';'helpdesk@mswipe.com'

Cc:'complaints.mab@sbi.co.in'

Subject: RE: FW: Please stop ECS from MSWIPE TECHNOLOGIES

After informing you about the concern, two people came from your company, took a snap of backside of the machine for the refund and gone.

Now, When I checked my account, I found n number of deduction from your side by today [just after you people left after taking the photo].

What do you want to now?

Instead of refunding the amount you have deducted the same from my account. Why?

Do you want me to take the legal action against your organization?

Or are you going to give me my money back?

Take this mail on a very serious note and consider this as a final notice from my side.

And do refund my amount in 7 days. From: Mswipe Helpdeskresponse [mailto:helpdeskresponse@mswipe.com]

Sent: Tuesday, June 27, 2017 11:40 AM

To: *******Furniture

Cc: complaints.mab@sbi.co.in

Subject: Re: FW: Please stop ECS from MSWIPE TECHNOLOGIES

Hi Sir/Madam,

Thank you for writing to Mswipe Customer Service.

We would like to inform you that your Complaint regarding surrender and rent deduction has been forwarded to our concern department with complaint number TBK01065526.

Once, will get any update from our concern department, will update you through relevant media channels.

Your patience & cooperation in this regards will be highly appreciated.

Still if you have any queries you can write us on our e-mail ID: helpdesk@mswipe.com.

We value your relationship with us.

Thanks and Regards, Akshara Rumde

Team Helpdesk.

On Sat, Jun 24, 2017 at 3:31 PM, *******Furniture wrote:

From: *******Furniture [mailto:*******furnitures@gmail.com]

Sent: Friday, June 23, 2017 3:56 PM

To:'complaints.mab@sbi.co.in'

Subject: Please stop ECS from MSWIPE TECHNOLOGIES

Dear sir/Madam,

Please stop ECS from MSWIPE TECHNOLOGIES. I am still getting annoyed as they

are deducting amounts from my account. Please do some necessary action in

regards to the same.

My deatails are:

Account name: *******Furniture

Account Number: ***********

Bank/Branch: State Bank of India/ Jawahar Marg Branch

In anticipation of positive response!

-Imtiaz

*******Furniture, Indore

From: Mswipe Helpdeskresponse [mailto:helpdeskresponse@mswipe.com]

Sent: Tuesday, March 21, 2017 11:44 AM

To: *******Furniture

Subject: Re: I hate fraudster like you.

Hi Sir/Madam,

Thank you for writing to Mswipe Customer Service.

We would like to inform you that your Complaint regarding Cancellation of

services has been forwarded to our concern department with complaint number

TBK01065526. They will get in touch with you shortly in case of any further

clarification.

Your patience & cooperation in this regards will be highly appreciated.

Still if you have any queries you can write us on our e-mail ID:

helpdesk@mswipe.com.

We value your relationship with us.

Thanks & Regards,

Deepali Mane

Team Hepldesk.

On Tue, Mar 14, 2017 at 2:55 PM, *******Furniture

wrote:

My registered cell no is ********. Take this machine ASAP.

Sent from my Superphone

14 Mar 2017 14:53 wrote on *******Furniture :

Just take your machine from my premises and.give me my money back. Your

representative told me.that u won't charge any rental for lifetime and now u

charged the same.

Just get the hell out of my shop your machine.

*******furniture

-Imtiaz

-

?….Thanks & Regards,

Mswipe Helpdesk Team

Error! Filename not specified.

Mswipe Technologies Pvt. Ltd.

Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011

(: 022 4922 4466(Board),): 022 4922 4470(direct)| Helpdesk: 1800 1022

699

: www.mswipe.com | Facebook:

www.facebook.com/mswipe

-

?….Thanks & Regards,

Mswipe Helpdesk Team

Error! Filename not specified.

Mswipe Technologies Pvt. Ltd.

Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011

?: 022 4922 4466(Board), ?: 022 4922 4470(direct)| Helpdesk: 1800 1022 699

?: www.mswipe.com| Facebook: www.facebook.com/mswipe

-

?….Thanks & Regards,

Mswipe Helpdesk Team

Error! Filename not specified.

Mswipe Technologies Pvt. Ltd.

Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011

?: 022 4922 4466(Board), ?: 022 4922 4470(direct)| Helpdesk: 1800 1022 699

?: www.mswipe.com| Facebook: www.facebook.com/mswipe