Complaint Pant worn out - misbehaviour of manager

  • Naidu Hall The Family Store Customer Care, Complaint and Reviews - Pant worn out - misbehaviour of manager
    R.SHANMUGAM on 2017-10-25 11:42:50

    Repsected Sir,
    I write to inform that I Mr.Shanmugam working as Deputy General Manager in a Government Organisation which is under the Ministry of Home affiars like to lodge compliant about Mr.Sarath Kumar.

    I am a customer of your Esteemed Orgainisation for more than a decade and shopping for me and my family members at T.Nagar, Now I am presntly residing at West Tambaram.
    About three months back I had purchased four pants and other dress materail for me and my family members worth about approximately Rs.10,000/- from the shop situated at Shanmuga Road, West Tambaram, chennai - 600 045.
    Out of four pants purchased, in one pant which is hardly used for not even three wear, has worn out and threads are coming out. I was shocked to see the defect in the pant.
    I had taken the pant to the show room to tell about the defects that had happened. They informed me to approach the cashier. The person did not even listen to the defects which I had told and behaved in a very indifferent way. I understand ther may be some material defects in the pant. I only requested him to take up the matter to the management and see what could be done. He did not even respond to my grievance and responded in a very indifferent way he has informed that His name is Sarath Kumar and informed me to make compliant against him to any forum.
    I was shocked to see such type of behaviour from the staff.
    I only request the management to instruct the concerned staff to handle the customers in a polite way and attend to their grievances and initiate action against him. I had left the pant in the show room and did not take back the pant as I was totally disturbed in the way the staff has behaved.
    Further I request the management to advice him to send the worn out pant to Head Office and see that whether there is material defect. I have worn the pant and did not even wash the pant. I request the management to send the pant to the concerned company and what the problem is actually and if possible replacement of pant and help to serve the customers in a better way and the reputation also does not gets spoiled.
    I hope you will understand my problem,
    Waiting for your favourable reply.

    Thanks and regards.
    R.Shanmugam
    Mobile No.94443 94930