Complaint Defective Air Conditioner

  • Great Eastern Trading Customer Care, Complaints and Reviews - Defective Air Conditioner
    DEBTOSH TEWARY on 2017-10-10 17:34:09

    Sub: AC Not Cooling and Same Problem after Purchase
    Dear Sir,
    This is to inform you that I Debtosh Tewary, purchased Voltas 185 ZYL(R) / 1.5 Ton Split AC vide Invoice No.AS/SA/1718/01170 on 18/6/2017 from your esteemed showroom Great Eastern Appliances Pvt. Limited, Asansol, Burdwan, West Bengal. After purchasing we have observed that there was a manufacturing defect in the A.C. and that there was no cooling so. I have informed the same to your concerned officer in your good office through Telephone.
    As advised by your concerned officer, I have registered my complaint vide No.17100313845 in Voltas Customer Care Centre on dated 03.10.2017. On dated 04.10.2017 from TD-VOLTAS I have received messages in my registered mobile Phone number that Dear Customer Request No.17100313845 assigned to Engineer Manjur Lala / Saddam Hussan.
    Voltas service Engineer Namely, Mr. Saddam Hussan came my residence on 04.10.2017 and he checked and specified a defect in the product and he told us that at the time of delivery required Gas was not filled by mistake and in your service station he filled the gas quickly and told me that keep your AC on and also assured me that it will give proper cooling and from today onwards it will not give us any problem but sorry to say within 24 hours again the cooling problem arisen. Today again I registered my complaint with Voltas Customer Care Centre.
    It is regretted to point out that my families since last three years has been your customer and have always purchased most of our electrical items from your good Showroom.
    Now, I want action against my complaint at the earliest. I am not interested in getting my product repaired rather since it is a defective piece. I demand a new product in replacement. I therefore request your good self that you either replace the air-conditioner immediately or refund my money. Otherwise, I will put my all efforts in all possible way. You can consider this is one of those efforts.
    I hope you will take the necessary action to the earliest and restore my confidence in VOLTAS - a TATA Company. Tata companies are known for being customer friendly. My contact no is 9474492777.
    I am anxiously waiting for your early reply.
    Yours faithfully,
    Debtosh Tewary
    Encl: Tax Invoice