Complaint TAMPERING MRP ON YOUR PRODUCTS AND MISBEHAVE WHILE CLAIM FOR THIS
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Kwality Walls Ice Cream Toll Free Customer Care Number Office Address Complaint Email Id - TAMPERING MRP ON YOUR PRODUCTS AND MISBEHAVE WHILE CLAIM FOR THISSurya Mishra on 2017-09-22 12:18:18
Sir/Madam,
Greetings! I am writing to draw your attention on your ice-cream products sold on a pedalled 3 wheeler (Location : Shapoorjee Pallonjee housing complex, Sukhobristi, New town, Actio area III,700,135). It has been unfortunate that your dealer/retailer who frequents the described location has chosen to erase the MRP on the ice cream packing and also on the card (large menu). He extorts a sum of Rs. 60/- for a double chocolate cornetto of 115 ml against the Price of Rs. 40/-. This is not a one-off incident which has provoked me to write to you, rather a recurrence of the incident.
While we all know that it is wrong to overcharge anything beyond the MRP / tamper/conceal the MRP, it is very unfortunate & regrettable that the company appointing the dealer/retailer has not considered it necessary to monitor/control such exploitation by the appointed dealers/retailers.
I request you to consider this mail as a token of protest from a victim of overcharging who refuses exploitation. As ignorance of law is no excuse, I insist M/s Kwality Walls to initiate immediate corrective action in the form of terminating the dealer/retailer responsible for the violation & exploitation.
Your sincere effort in this direction (termination) would force the retailers/dealers to think twice before engaging themselves in any such illegal acts. As I would not allow this matter to continue unresolved indefinitely; on your failure to enforce the suggested corrective action, I would be left with no option to exercise my consumer rights while I reserve the right to add costs and interests on you as I am legally entitled to do so.
I would appreciate if I am not forced to any extremes.
Regards
Surya Mishra
8336903061
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