Respected SIr / Ma'am,

This is Mohd Faisal from Meerut (UP West) having Airtel prepaid connection no. +91-9557629929 I lost my Lenovo K-4 Note Cell phone on 4/09/2017 evening immediately i have made FIR and on 5/9/2017 i went to near by Airtel outlet with my Aadhar card and copy of FIR to re-issue the same number. But to unknown reason they asked me to visit main outlet reason they told may be there server is down. So i went to Main Outlet (Shop No 1 & 2, Om Plaza, Begum Bridge Road, Opposite Ganga Plaza,Meerut) i follow all the procedures they asked but the system is showing some error. I asked the staff what is the reason they told what we can do system is not taking it. It is showing some error. I demand that from my side all the documents are available either you give me valid reason or issue me New Sim card. At last they asked me to wait for 2 days as one of the person told that he will send mail to his senior regarding the issue.Even after 2 days they are unable to process it and they have no valid reason.Then i went to Zonal Office (A-297,Rd Number 1,Radha Garden,Ganga Nagar,Meerut,UP) but there also no one respond to my query even i was not allowed to meet anyone they only convey message through Security guard that visit any outlet this cannot be done from here. If Zonal office cannot solve the issue of there customers and even outlets does not have any valid proof so for what reason did Airtel had kept them. I did not expect this type of service from Airtel.
Hence, I want to request the Airtel team to please look into this matter and resolve my issue. I expect a quick solution to my problem with further knowledge of the procedure.
My details are :
Name : Mohd Faisal
Number (Lost) : 9557629929

Thanking You
Mohd Faisal
Contact no. : 9675913119