Dear Sir/mam,

I am Rahul Singh Rathore R/o H.No. B-16/3 Shanti nagar Delhi-110094 visited to saket DLF mall to meet my friend Ravinder manahar for work & at last we decided to eat something from haldiram
so we order two plates of masala dosa & one thali pack. as we are standing on counter to get our dosa's ready I talked to my friend that todays 5S is not good at serving counter(cleanliness not maintained) & I saw that samber bowl was empty at that time then the person at counter called sambher from inside after 5 min sambher came & he pored it into his counter bowl & start making plates for dosa & we pick our two plates & sit in the food court to eat it as I eating it I found something black in my sambher I think that it is some kind of masala but luckily I saw it that it was a insect not the masala kind of thing so I rush to the counter of haldiram & called to the manager  to inform the biggest mistake of  hygiene in the kitchen.
But manager Mr. Dharamveer Saini taking this issue casually & try to convince me that a day before there was a raining so insect may comes from outside but I said that today there is no rain and the counter person take fresh sambher from the kitchen in front of me before making my plate of dosa but he still try convince me that sir what do you want we serve you another plate but the issue is that after getting insect in my sambher how should I trust on hygiene of haldiram. So I request him to the write my complained to raise the issue & resolve the rout cause of how insect came into kitchen & found in sambher. I also going to check the kitchen condition but it was too late 9:15 P.M. & I have to return my home so my friend told me that rahul they have doing nothing just talking with you & wasting your time so leave the place.
due this incident I complete loss the faith on the haldiram hygiene so I request to kindly take the action about this issue & take countermeasure to resolve or mitigate the rout cause of how insect came into kitchen & then in sambher otherwise I will accelerate the issue further to FSSAI / Media or any other means whatever I know about.

please find the attached image for my sambher plate having black color insect & bill of 27th august 2017 on DLF saket mall haldiram outlet