Dear Customer Care Rep,

My Customer ID is : 15440986
We have purchased an 1.5 T Air Conditioner which was not cooling properly or I must say that it’s like a cooler,
So I have placed a complaint to customer care with the Complaint No: 1000258093 Dt: 21/07/2017 and in response till yesterday noon “24/07/2017” I have not received any communication from IFB services.
And from 22/07/2017 I am calling twice a day for the same issue and requesting for and update for my complaint and in response I always hear sir your complaint will be resolved today itself,
The on 24/07/2017 evening I have received a call from the mobile no : 07210880006 asking for my location I explained and said at the time I am out of site and requested him to visit today 25/07/2017 so he said ok sir
We will come around 10:30- 11:00 AM, I reached on site @ 10:00 AM and was waiting for the person to arrive, but when there no person cam till 11:30 AM I called on the same number and asked him to update me the visiting time he simply said
Sir we can come today, and will come tomorrow, today its not possible for us to come, then also I said kindly confirm us and call me back, he never called back instead when after 1 hr I called hime he is not picking up the phone,
I repeated the same process twice and returned back.

I strongly need to say “I THINK I HAVE MADE A MISTAKE TO BUY IFB PRODUCT” and recommendations is always Negative as at the time of sales great presentations but after sales services are really POOR.

Kindly update me for further action on mails.