Complaint Poor IDP Management and Facilities

  • IDP IELTS Customer Care, Complaints and Reviews - Poor IDP Management and Facilities
    Deepty Gupta on 2017-07-10 22:37:23

    Hello Sir/ Madam,

    I am Deepty Gupta, Candidate # 078964/C, Passport # N4450104. I am writing to express my dissatisfaction with the IDP IELTS paper which was held on 8th of July, 2017 on the day of Saturday at Hotel King – (Kangan Hall) in Jalandhar city (Punjab).

    This was so happened with start of registration where the IDP administration took a very long time to register everyone; they have finished to register at 1:00 PM, which was suppose to start the exam time. They have divided people in three section of A, B & C. They keep on allotting seats after second verification which finished till 2:30 PM, due to their system error & insufficient logistics systems (laptops). They have announced to all students to wait in the open area at first floor which barely have proper roof, in that very hot day of that examination almost everyone waited outside for about one and half hour. After fixing their laptop problem they have started the examination at around 2:45 PM. Till that time we students were completely exhausted and were not able to put our 100% in our exam as like we prepared. I was totally in bad situation after waiting for more than expected time because of which I have got headache and felt too tired.

    All in all, the complete IDP management was very poor.
    1. After check in to the examination place at 11:30 AM, I have been waited for more than 2 hours for my exam.
    2. Took very long time to stand in queue for my registration process.
    3. No proper area is allocated with proper seats and facilities.
    4. Invigilators are being so rude and taking a lot of time to deliver their services.
    5. Air conditioner was extremely cold at the place where I was seated.

    At last, we left the hotel around 6:00 PM.

    During this entire event who suffered, off course me and my performance. I was completely lost my concentration to write my paper and it will definitely impact my many days’ hard work and practice.
    THIS CAUSES GREAT DISTRESS TO ME AND MY FAMILY.

    In this regard, I would appreciate your quick response with a hope that, I will not going to suffer because of this problem.
    At the end, I would like if you focus you kind attention to this issue and as per your IDP standards give me appropriate solution out of it.

    Regards,
    Deepty Gupta
    Passport # N4450104