Complaint Defective product

  • Gili Customer Care Number - Defective product
    Vandana Chopra on 2017-06-30 19:18:01

    When I purchased Gili diamond ring style number LRL207YD/0118, I was promised lifetime warranty.The diamonds keep falling off. Twice you have repaired the ring for me but this time the agent at Shoppers Stop refused to comply stating change in policy rules as his reasoning. Apparently any replacements of diamonds will now be chargeable. But the policy changes shouldn't be applicable in my case as they were made many years after the purchase. Please look into the matter and inform me regarding how I should proceed to get my ring fixed because it is according to my documentation still in warranty.