Complaint Delay in providing services
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Onida Mobile Service Centre Information And Customer Care Number - Delay in providing servicesSwapan Karmakar on 2017-04-27 06:25:33
1. My complaint No. is 1704E536380181.
2. I lodged this complaint on 21-04-2017 at about 10:35 AM over Onida’s customer service phone No. 39889000 for servicing of Onida 1.5 Ton Inverter INV18SGC Split Air Conditioner, which is not working and which I've purchased online via M/s Snapdeal.com and from M/s ADONIS ELECTRONICS PVT. LTD_De, Khasra No-50/12 (Plot No – 185) & Khasra, No-50/13/1 (Plot No. 185 A) , Swarn Park Industrial Area, Mundka, CITY Delhi / STATE Delhi-110041 vide INVOICE NUMBER : S946C3/16-17/275 dated 12-Jun-2016 (attached).
3. Unfortunately, even after lapse of more than 5 (five) days, my AC set is not working till now, although one service man, Mr. Haldar (Contact No. 7603041503) has visited my house on 21-04-2017 at about 5:45 PM. This person told me it is a problem of shortage of gas and the concern man would call me within next 10 minutes for fixing time to fill the gas. But, nobody from the service agent has called me till now (26-04-2017). My set is under warranty.
4. Thereafter I tried to contact with Onida’s customer service over phone No. 39889000 five times; on 22-04-2017 (one time) and on 23-04-2017 (four times). On 22-04-2017, some lady assured me that my problem will be solved by 23-04-2017. Without getting any phone call back or result through SMS, again I tried to call the service on 24-04-2017. The rep. told me that my case is showing pending and he provided me the phone number 8336906540 of their Sonarpur counterpart. This Sonarpur service rep. simply asked my location of residence and not complaint number. As I’m from nearby Garia Rly. Station, Kolkata-700084, he told me that the matter has submitted to head office for approval. It will take time. Again I tried to contact Onida’s customer service phone No. 39889000 two times. But they disconnected the line. For each contact with Onida’s customer service phone No. 39889000, an amount of Rs. 9/- to Rs.15/- is being deducted from my phone a/c balance. They are habitually delayed in receiving the calls. I also gave feedback in the prescribed contact form regarding servicing of the AC set with ‘Onida Contact Us’ vide their web site http://www.onida.com/contact-us on 21-04-2017 and 26-04-2017. Every time I have received supporting e-mail having this message: “Dear Swapan Karmakar
Thank you for contacting us. We have received your message and we will get back to you shortly.” Practically, they never got back to me. The fact is that I have been torturing by the Onida people and their authorized counterpart since 21-04-2017. Now, I feel that I might have made a blunder by purchasing their product.
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