Complaint Complaint

  • Gili Customer Care Number - Complaint
    Sharmistha Mukherjee on 2017-04-26 19:57:46

    I had bought a diamond earring design no.TE543 of Rs.45220 on16/12/2015 .The hanging part of one of the earring got detached from the main earring and got lost. I went to the Shoppers Stop Saket Delhi. They told me that the make was delicate so the hanging part got detached. They sent the earring for repair to Mumbai office. They said minimum charges will be charged as I couldn't wear it for long. But today they told me the repairing charges will be 4165.
    I couldn't even wear this for 6 months.This earring is an expensive item. It is my hard earned money. Every expensive item has some guarantee period. But the item was so fragile that it can't be worn for long time.

    Therefore I request you to kindly give me some concession in the repair charges. I bought the earring on the faith and goodwill of Gili.

    I hope you will consider my matter so that we can keep a healthy relation as cusomer and seller in future.
    Please revert back as soon as possible.


    Sharmistha Mukherjee