Name of officer against whom complaint is being lodged: Rikin Patel

Designation & Post held of officer against whom complaint is being lodged : Check in counter clerk

Organisation & Department of officer against whom complaint is being lodged : Etihad airways checkin clerk

Details of allegations / misconduct / corrupt act of the officer against whom complaint is being lodged : :
I recently flew with Etihad. My experience with Etihad was great. I'd recommand the airline to my friends. However my experience with staff at Ahmedabad airport was terrible. All the staff is rude and ignorant.

Specially Rikin Patel. He was the rudest person I've ever seen. My flight was at 4.45am. I showed up at the checking counter at 3.15am and I was told that they've closed the counter already and will only open if I agreed to pay.

Then Rinkin told me that I wont be allowed to get on board my flight. After a long discussion, he finally agreed to take my laugage and start the on boarding process. Which took about 30mins for him. Then I was rushed to the security, and then to the flight by Etihad staff. I finally boarded my plane at 3.55am. And then they kept me waiting in the place from 3.55am till 4.45am which was the actual flight time.

I do not understand the rush to close the counter super early and putting enormose pressure on me to just leave and book another flight just because the person is too lazy to open the counter again. If this was only me I'd understand but Rikin Patel was rude to other passengers as well who were checking in with me.

He was yelling at another lady for not paying up cash for her laugage, even though he saw that everyone is looking at him. He kept saying he's got 3 years of experince in this field so we can do what he says or just get lost. Such poor customer service. I would wish that airport authority take proper steps to discipline the staff at Ahmedabad airport.