sir,
my self Shweta Sahu I ask u some floor issue process worker TL, Team Manager related.
login aj kia pura bhi hua is beach ek call ayi thi escalation ki no. 8052708477 bht time tak ache s mne cust ko handle kia but cust ni maan ra tha bcz usko problem thi usne kha ap meri bat mere team leader se karaiy Maine smjaya bht usko Flor par waiting thi but itni ni normal or escalation ke liy fir harish sir ke pas gayi unhone mana kar dia escalation ni li bole samjao customer ni sun ra tha fir teen bar kaha esclatuon ni li meri CST ne kaha bht kuch k apka process kesa h kya Nam h tl ka batao ase ku koi call nahi le raha but mene koi nahi tha ujjwal sir RTM par busy the fir bhi cast ni man ra to mne call Jaya Sharma new SME hai usko di usne call li usse bhi ni smja bola apn upar bat karao fir harish sir ko bulaya than call li call lambi gayi bht fir mre pas bhi calls ayi kuch lambi ab asa nahi hai ki cust query kar raha hai or uski call hum cut kar de customer ki query hoti hai or ACHT target 152 met bhi Karo call cut kardo to ATL agent ki galti choti call lo cust satisfied Karo ni hota deteractor dedeta hai wo to usko fir promoter k liy Team leader bolte hai no. lo or ghar se call Karo muje mtlb ni kese bhi chiy or ya fir kuch humare process mai nice system (sarkari) hai ninni call nice par ni chadti fraud tagging cust ko bolkar promoter mangye jate hai ACHT itni imp hai to ku ni humre team manger Mr pawan verma ko ek bar 8 hours login karaye or trget 152 de kese krenge kam kuki agents ki ACHT badi hai to logout ni karate or y to bahut badi chij hai break par bhi ni Jane dia jata.
bahut log hai jinki ACHT achi hoti hai kuki ya to GH vrvgs kato info cut Karo incmplte info do bahut tarike hai kam karne k na
koi nahi agar mera I card pawan sir ne lia hai but ek din unko bhi bethalo login karane to shyd process improve ho and log out ni karate sahi call lo jis din call rude lo Acht et aj acht badi thi ghuse m call choti li short call apni taraf se li.
I don't care kya hai process but behavior is most important in service nd ye dono par depend karta hai agent or manager par
Flor par kisise puch lijiy pawan sir ka behavkour kesa hai chikte hai on floor bht buri tarike se girlz se bat karne ka tarika nahi hai koi manners ni bat karne ka..
Vodafone up east 199 my process nd I am a CSA in this ..
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