Received reply from Indra Gandhi Airport authorities where they have confirmed all my allegations at the same time have shamelessly given lame excuses to continue to support such daylight loot from public..
My allegations in the complain were.
1.) There is no drinking water point in entire first floor and ground floor food court and shopping area of many thousand sq. feet. (Confirmed in the reply )
2.) Public is forced to buy Drinking water bottle in food court area. ( Confirmed in reply )
3. Himalayan band (only monopoly brand being sold inside the food court area ) Drinking water bottle is being sold at exorbitant price of Rs. 50 for 1/2 liter. ( Confirmed in reply )

You are once again requested to please take action in the matter
Yours faithfully,
Jitendra Gupta
for your reference, Below is the reply received,

CRM Portal
4:55 PM (4 hours ago)
to me, feedback.igiai.
Dear Sir/Ma'am,
Greetings from IGI Airport!
As informed earlier, your communication was forwarded to the concerned team. We sincerely regret that your experience was not up to your expectations. Please be assured that we have closely reviewed the matter and a detailed examination of the complaint was carried out by the Operations Team.
We would like to state that adequate drinking water points are available in Security Hold Area. Three water points are available in Security Hold Area departure level and two (2) water fountains are available at Boarding Gate area. Water facility at food court level is available through concessionaire on payment basis. It is not feasible to install drinking water fountains at food court due to space constrain.
Management is carefully planning the following to meet the traffic demands & manage space constrain -
1. Commissioning of T2 (to accommodate the enhanced load of T1D) is being done on priority, expected to be operational in the month of February 2016. Subsequently few flights will be shifted thereby reducing the passenger load at 1D.
2. Expansion of T1D is in design stage; once finalized the project work will start soon, once completed it will give a complete new experience to our guests.
Pricing of the packaged mineral water and Natural water (Himalaya) is ascertained by the manufacturer and is normally available in two different packaging. One is for traditional trade outlets and the other ones are called the institutional packs which are available for sale in special service outlets like airports, restaurants, theme parks, multiplexes, only. These institutional packs are not intended for sale in regular retail. We as an Airport operator make sure that F&B outlets do not charge more than the printed MRP.
Guest feedback is of paramount importance as it helps us to serve you better in future. We really appreciate your effort to bring this to our immediate attention. Looking forward to your understanding and continued support. We will be delighted to welcome you back at your own IGI Airport.
With Kind Regards
Customer Response Management
Delhi International Airport Pvt. Ltd.
IGI Airport, New Delhi.
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