I have been a regular customer of P C Jwellers. Last year we bought a diamond ring from your Wright Town, Jabalpur outlet.

This year we had purchased an ornament (tops) from you outlet at Wright Town, Jabalpur on 16th Jul' 2015 for an amount of 7570/- via Pv. No. 451, which we changed on 19th Jul' 2015 with another tops worth Rs. 8285/-.

Simultaneously, on persuasion from your staff we purchased another pair of Tops for Rs. 3820/- on the same day. But due to some problem on wearing it, we intend to change the same yesterday (23/07/2015) for which we went to your store. But the Manager present there (Guy with Spects) behaved very arrogantly & rudely with us & denied for any cooperation regarding the exchange of the tops, which were purchased separately on 19th Jul' 2015, since he gave us one bill for both the ornaments purchased (one exchanged & other purchased). However when we said that he did not inform/guided us that we should take separate bills to avoid any issues in future, he said we should have ourselves asked for it. (How can you expect a customer to automatically know what needs to be done or how bills need to be taken in respect of your policy???????)

Further he misbehaved with us. Instead of coming to the customer & rendering help himself, he was very very rude. The mannerly way a customer should be treated by P C Jewellers staff, was absent.

Request you to look into the matter, take action against such a rude staff who need to be made learn the mannerly way to behave with customers & kindly make arrangements to get the ornament (tops) changed.

Hoping for an earliest positive response from higher officials of P C Jwellers & in absence of the same we shall take up the matter with Consumer Forum.

Thanks& Regards
Namrata
Asst. Vice President
Axis Bank
ph-7049785088