Complaint Complaint against service centre and Ac installation

  • Voltas Customer Care Number, Email ID, Office Address, Complaint And Review - Complaint against service centre and Ac installation
    Gurpreet Sethi on 2024-04-10 10:43:10

    Hi Team,

    This mail is in regards to the AC purchased on 2nd Feb, 2024.

    We had purchase Voltas split ac 1.5 ton on the mentioned date. Despite calling multiple times till today our AC has not been installed.

    Every time we call the service centre they talk so rudely to us and after 1 call they stop responding to us.

    Yesterday dated 9th Feb, 2024 the technician called but due to official meeting we could not answer the call. Within 10 min we called him back and again as usual he stopped responding. Till today 5 technicians have been changed by the service centre.

    This is so humiliating and harrasing to us. Such a pathetic experience was not expected from voltas.

    How can you expect the customer to beg for installation and then your people show such attitude to us.

    Kindly let me know how to raise a complaint as the customer care number for voltas is also so pathetic we cannot even connect to a representative to talk to and just suffer that we purchased your product.

    We need a response within 24hrs or else we would escalate this matter to higher authority.