Complaint Non availability of Test Reports

  • Victoria Hospital Bangalore Contact Details, Enquiry and Complaint Number - Non availability of Test Reports
    Dinesh Jain on 2024-02-24 14:49:51

    Dear Victoria Hospital Representative,

    I am waiting for my test report for 4 hours now. I was told to wait after taking sample to come after 2 hours for report. Then when I checked at report collection counter after 2.5 hours, I was told there is no certainty of getting report today as it is fourth Saturday. You can wait till 4 pm and then go if no report is available. My request to share report over mobile phone was declined as well. Although lunch time mentioned is 1-2, no representative at Infosys lab was available in lab . I was further told this is govt hospital, and you may go ahead and file a complaint on consumer forum. I have skin infection with itching and this wait has only aggravated my condition. This is highly unprofessional and it has led to a lot of pain and inconvenience to me. Please start sharing report over phone and train your staff on dealing with customers.