I hope this message finds you well. I recently purchased the Yonex Nanoflare 1000 Z around the 10th of January 2024, and I have been an avid user of your products for a considerable period.

Regrettably, I encountered an unexpected issue with my new racket. While engaging in a light tap with another racket today, I was disheartened to observe a break in the corner of my Yonex Nanoflare 1000 Z. I had strung it up with 25lbs and have been using it diligently on a daily basis since the purchase.

This incident has left me quite disappointed, especially considering the significant investment of 15k I made in this racket. The fragility displayed in this particular instance is disconcerting, as I have never experienced a racket breaking so easily in all my years of using various badminton rackets. It has not even been a month since I acquired this racket, and its unexpected breakage has affected both my game and overall satisfaction.

I have come across similar cases online, suggesting a possible concern with the durability of the Nanoflare series. I am reaching out to you with the hope of finding a solution to this matter. Ideally, I am looking for either a refund or a replacement for the defective racket.

I believe in the quality and reputation of Yonex products, and I am confident that your company values customer satisfaction. I am reaching out in good faith, hoping for a positive resolution to this situation. I understand that unforeseen issues may arise, and I trust that Yonex will take the necessary steps to address and rectify this matter promptly.

I appreciate your attention to this issue and look forward to your assistance in resolving it. Thank you for your time and understanding.