Dear Trackon Customer Service Team,

I hope this message finds you well. I am writing to express my dissatisfaction with the recent experience I had with Trackon's services.

On [27 September 2023], I scheduled a pickup for a parcel with tracking number [1462117502]. However, I was dismayed when no one from Trackon arrived to pick up the parcel at the scheduled time. I made several attempts to contact Trackon's customer service via phone at [Customer Service Phone Number], but regrettably, my calls went unanswered.

This lack of response and failure to pick up the parcel not only caused inconvenience but also disrupted my plans and commitments. I rely on reliable courier services like Trackon for the timely delivery of important items, and this incident has left me deeply disappointed.

I urge Trackon to take immediate action to rectify this situation. I kindly request that you investigate the reasons behind the missed pickup and take steps to ensure it does not recur. Additionally, I would appreciate your assistance in rescheduling the pickup for my parcel at your earliest convenience.

Timely and reliable service is crucial for maintaining the trust of customers, and I hope that Trackon will take this matter seriously and implement measures to improve its services.

I look forward to a prompt resolution to this issue. Please acknowledge this complaint and provide me with the necessary information regarding the rescheduled pickup.

Thank you for your attention to this matter.

Sincerely,