Complaint Replacement required

  • OnePlus India Customer Care Number, Contact Number - Replacement required
    Aqsa khan on 2023-08-05 09:51:13

    Dear Oneplus Team,

    Please see the details below as I have purchased the OnePlus Nord CE3 Lite (invoice attached) in the month of June'23 with my hard earned money. But I am very disappointed with this product, when I was using this mobile from the start it started hanging and then suddenly automatically locked and turned off. (Video attached) At first I thought it was an application problem, I reinstalled them and restarted the phone several times but the problem still remains. I observe whenever I use this phone this problem is the same all the time. I am really surprised my new phone has so many problems. This is oneplus phone quality. Can I recommend it to anyone further when I am getting these issues in the new phone... I am using this phone. I hesitate to do this in front of my friends and family as it turns off automatically which is embarrassing for me..due to this problem I have stopped using the phone in public places as it is very annoying. i tried to call customer care no but everyone asked for repairing the phone .That's why I think it's time to go to the consumer court bcoz i don't want to get my new phone repaired as it has already started malfunctioning, so who will be responsible once the warranty expires? Hence please replace or refund this defective product on an immediate basis and kindly revert.

    230801-005673.
    230804-001514
    230804-003105.
    Compliant - INSI2307311934