Complaint Complaint on CRIZAL Lenses

  • Crizal Customer Care, Complaints and Reviews - Complaint on CRIZAL Lenses
    RAJAN BIR SINGH on 2023-06-10 12:36:32

    I ordered 2 Pairs of CRIZAL Lenses (Vx Progress Style 1.50Crizal ePRO) on 30th May 2023 through M/s A-1 OPTICALS, Shop No-44, Sector-16D, Chandigarh. A-1 OPTICALS received these from your company on 02nd June 2023 and fitted those in my pair of Spectacle frames. I am getting Blur Near Vision when I wear these lenses. I am attaching the below documents for these CRIZAL Lenses –
    a) Picture of the ‘Packing Covers’ in which these CRIZAL Lenses were sent by your company to A-1 OPTICALS.
    b) Picture of the ‘Warranty Cards’ sent on my name by your company for these CRIZAL Lenses.
    c) ‘Tax Invoice’ issued to me by A-1 OPTICALS for Rs. 11500 (Rupees Eleven Thousand Five Hundred) for these CRIZAL Lenses.
    The reported Near Blur Vision being faced by me is either due to the wrong CRIZAL Lenses sent by your company or the wrong fitting done by your partner A-1 OPTICALS.
    I am a very senior person working as President & CIO with a Multi-National Company and our family is a regular customer of yours for CRIZAL Lenses.
    In view of above, please refund the amount of Rs. 11500 paid by me for these problematic CRIZAL Lenses.
    Thanks & regards
    Rajan Bir Singh
    House No-31, Sector-69,
    S.A.S Nagar Mohali,
    Punjab-160062
    INDIA.
    Mobile: +91-9971405551