Complaint Lock installation

  • Godrej Lock’s Customer Care Number, Toll Free Helpline, Email Id & Office Address - lock installation
    T.M. Mohn Sundar on 2023-05-21 11:11:32

    Sir, I very much regret that the installation lock is inorinately delayed, despite my repeated e-mails and calls to customr ervice. The lock ( Ultra Vertibolt 2CK Texture) I bought from Amazon could not be installed due to some defect in the lock and it was returned back. A replacement was sent by the Amazon and after a repeated request finally technician from Godrej service, one Mr. R. Vijay arrived yesterday ( 20thMay 23). Unfortunately despite his continud fforts , he failed to install as the lock was found defective. He assured me he will get a new lock and install on Monday 22nd May 23)
    I have the following queries to raise:
    1. How come the two locks I received, could be defective/? Don't you have quality check before the locks leave the factory? This only tarnishes the image and reputation of the company.
    2. I am required to pay Rs. 300 after successfully installing lock, as I live in Vellore, where no Service technician is stationed. It is ridiculous and totally unaceeptable as the service is free in cities where as the same is denied in other places. ( Vellore is also district Head quarters and a smart city under central govt scheme)
    3. The customer servicee is not upto the mark, not in keeping with the reputation of the company.
    4. Hope, as assured by the service technician the lock will be installed