Complaint Ear rings locks faulty design

  • Orra Jewellers Customer Care Contact Details, Address & Helpline Number1800-221-234 - Ear rings locks faulty design
    George DSouza on 2023-03-14 08:59:13

    Kindly refer to Purchase Invoice No- 114R1224A0001312 dated 25/09/2022.

     The said Ear Ring Item no-1–Design No - OER 14033 – 0200R08 was referred to your showroom with problem of improper lock fitment. The same was repaired three times at your Panjim ORRA showroom between November @ to February, but problem was getting temporarily resolved.

     On my forth visit on 20/02/2023 concerned intimated that same has to be referred to their head office, and same was sent vide attached service report no – 480 and received by me on 03/03/2023.

     However even after repairs problem remains unresolved, It appears that the locking system is very flimsy and unreliable, This may lead to loss of my costly ear ring
     While the same will be handed over again to your Panjim Orra Showroom tomorrow, Request you to kindly review the design and either change the system or provide me with a alternate as I cannot take any chance on such high priced product