Complaint Complaint on the product bought

  • Vasanth & Co Customer Care, Complaint and Reviews - Complaint on the product bought
    Nandhini on 2022-11-11 03:36:27

    I bought vidiem shine edge glass top gas stove in vasanth and co, sholinganallur and I found that the information shared about the product does not match when I check with actual person who works in vidiem. And after long discussion, they said like they will not refund, we have exchange the product and I decided to keep the product instead of buying another product. But, the actual issues I had a problem with one of the burner within 10days of usage. I raised query and they have responded at all over a month and then finally the ticket raised has been closed from vidiem side and I got a message after a month. I was asking for replacement or refund and they said like it is not under their policy to refund money. They will do only service. I faced burner problem with my previous gas stove only after usage of some years but with this,it happens within few days(how worst quality it is). Waste of money and not worth to buy vidiem.

    We lose our temper after seeing the message from vidiem as the ticket itself closed without even resolving or not even a single call from them and we called vidiem customer care directly and informed. Later the same day itself, the technician came and changed the burner.
    Worst product from vasanth and co and worst service ever faced in any other stores.