Complaint Defective product delivered, no refund or replacement provided.

  • Firstcry.com Customer Care Number, 24×7 Toll Free Helpline, Email, Office Address - defective product delivered, no refund or replacement provided.
    Jagan Mohan Reddy M on 2022-09-11 12:56:58

    From firstcry.com, I purchased a toy car (Babyhug Battery Operated Ride On Car with Music & Lights - Orange) and an assembly service. The assembly person could not assemble the product and mentioned the product has a defect by design as there will be gaps in the front wheels and assembly is not possible, the only option he gave me was to return the product. I raised a concern/complaint with firstcry.com, and raised 5 replacement requests, I have been following up with customer service on emails and calls, and they are not refunding or replacing the product, rather they are canceling my requests. it has been 9 days, and still, my issue is not resolved. I do not trust their products, they are defective, I need a refund, please help.