Complaint Not getting redund of my missed my flight with PNR no. Y3GZGM because of wrong sms from airasia

  • Jago Grahak Jago 24×7 Toll Free Helpline Number : jagograhakjago.com - Not getting redund of my missed my flight with PNR no. Y3GZGM because of wrong sms from airasia
    Yashpal Soni on 2022-06-27 18:34:39

    Hi, 
    This is Yashpal Soni. Mobile no.  +91-9343403928My home address is Yashpal#307,B block, white orchid apartments,nallurhalli,siddhapuraWhitefieldBENGALURU, KARNATAKA 560066India
    I could not not fly in flight with PNR no. Y3GZGM on 1st May.And i understood that i missed this flight because of sms sent on 30th April'22.Sms explains that flight time has been revised to 19.30 on 1st May.(same has been attached)

    When I checked this detail with ground officer Sumit, he explained that this flight time had been rescheduled for Pune to Bangalore, and it was written in the flight booking city code(PNQ-BLR). This code is NOT understandable by laymen(As i am not a frequent traveller by flight).
    I want to be reimbursed for the other flight fare to pay on the same day as airasia was not available on the same day for bangalore.

    I am 200% sure I would have understood it if it were written in human readable form.

    Find below a snapshot of an important announcement in the airport , and is written in layman understandable format.

    They are ready to refund the whole amount for the airaisa flight which i could not fly, and the amount is INR14160.
    But I want a full refund of the inidgo flight which i booked on urgent basis, and no airasia flight was available for the rest of the day.The Flight ticket of inidgo is 35,044 INR.Indigo flight tickets are attached for your response.

    Regards,
    Yashpal