A ticket was booked as given below for my son Narendhiraprasanna travel from Perungalathur to Coimbatore on 21.06.22 i.e. today. Onward Ticket
PNR Number : ABBM6JC46M9166 Travel Date/Time : 21/06/2022 12:00 PM
Route : Chennai - Coimbatore Passenger Mobile : 9894479823
Boarding info : No:1, Kamatchi Complex, Gst Rd, , Perungalathur, Chennai Alighting Info : 247B, Sowma Complex,Sathy Road, Gandhipuram,Coimbatore -641012 , Gandhipuram, Coimbatore
Booked By : - Booked At : 19/06/2022 12:46 PM
Passenger Name Seat No Gender Age Status Fare
Narendhira Prasanna L6 Male 35 Booked 1,050.00
Discount 10
GST 52.5
Total 1102.5

My son reached the boarding point ahead of the departure time today. In the meantime, I contacted your customer care personnel to know about the arrival of the bus at Perungalathur. I was surprised and shocked when I was informed that that specific bus has been cancelled yesterday itself and in fact, was questioned how I booked that ticket. I tried to reach chief operating officer through the contact number but could not do so. A customer care lady staff called me and informed that Perungalathur office person failed to inform us about this cancellation. My efforts to reach that Perungalathur office through phone failed as the called did not receive the call.
Please refund the amount immediately.
Your service is very very poor and discourteous and insensitive to the sufferings of the passengers. I am very sad to record my displeasure and pain due to this poor service. The company may think it is big. But remember the fall of the big is certain if the customer service is like this. Sorry that we chose to travel in this Parveen travels bus.
Please inform me about the refund once it is done. Kalyanasundaram 9894479823 12/9A Bharathi Nagar, Kovaipudur, Coimbatore 641042. Tamilnadu