Complaint Improper billing to ECHS patient

  • Manipal Hospital Customer Care, Complaints and Reviews - improper billing to ECHS patient
    U Janardhan on 2022-04-13 20:26:11

    Sir/Madam. My hosp number is MH 009995693. I had a gland in right side of my neck so for that I had visited first time to manipal hospital millers road on 11 Apr 2022 Appointment with Dr Ravi Ramachandran and we went to procedure on 12 Apr 2022 in a normal dressing room and succesfully completed in 15 minutes. During procedure he got a dought and suggested me for biopsy test. I agreed for that but while billing he had produced a wrong code for procedure and collected Rs 9833/- for only procedure and another bill raised coded for biopsy and collected Rs 4810/-. In my view both bills are wrong. Doctor and billing staff are not confidient about ECHS billing codes. When i asked there suggested me that i put a minimum bill to you actually you will be charged more than Rs 30000/-.
    Sir/ Madam i am not new for manipal hospital, previously i am visiting Manipal Hosp, old air field road. Genune and experienced doctors and staff also. my father was a carcinoma lung patient and still i am treating at your hosp with heart full satisfaction. but in vikram manipal they showed me a bad experience and collected unnecessary fees from me. ECHS billing staff Mr Rafiq is zero knowledge of ECHS/CGHS billing and way of talking to patient is not satisfied.

    I Respect Manipal Group of Hospitals, in that regard please clarify my issue and ack the same to my mail or call me for clearence please.

    Thankyou....