Complaint Incorrect penalty(JH2220018508)

  • DTDC Courier Customer Care Number Complaint Email Id & Office Address - Incorrect penalty(JH2220018508)
    syed shahbaz hussain on 2021-12-28 19:07:05

    Dear Sir,
    This is in reference to the penalty(Invoice No. JH2220018508) of 3118 imposed to our branch for not delivering consignment (MNL- PDN TAT PENALTY FTM OF NOV'21) in Bihar Sharif location.
    I would like to inform you that we haven’t recived any consignment for delivery for last six months.
    In addition to my previous mail regarding incorrect penalty against biharsharif branch TF001, penalty imposed on us for a consignment we never recived for delivery. It looks like FDM is prepared on the name of our branch(TF001) but sent to Baratpur biharsharif branch (TF201) and they didn't deliver it and we are asked to pay the penalty of 3118 rupees, whereas we have not received any item for delivery for last six months. TF201 is distributing all the packets for Biharsharif region. Why should we pay for others mistake. One more point to notice here, if in future also if same mistake happens and we are asked to pay 50,000 or one lack then who will pay it. Please check the consignment movement entries properly and cancel this penalty from us and penalise to the correct branch and also make sure this should not be repeated again.
    From,
    DTDC TF001
    Bihar Sharif
    Email :- biharsariff.pat@fr.dtdc.com