Complaint Regarding my refund against order ID 237514303 for PEPE Printed Cotton Slim Fit Mens T-Shirt

  • Shoppersstop.com Complaint & Customer Care Number - Regarding my refund against order ID 237514303 for PEPE Printed Cotton Slim Fit Mens T-Shirt
    Vicky Vaz on 2021-12-10 10:07:14

    Hello Mr Vikki,

    I am writing to you as I am tired of calling up Shopper's stop customer service multiple times.I have sent many emails and I even tried to chat with the customer service raps but no one knows what they are doing and what they are replying.this is the case id CAS-4812671-K9Z7W0 CRM:06580051

    It has been exactly 4 months now since I placed the order no 237514303 and since then I am just calling up everytime to raise complaints that are not yet resolved by Shoppers stop.I had placed a exchange request for PEPE
    Printed Cotton Slim Fit Mens T-Shirt and the original ordered t-shirt was picked up however I never received the exchanged product nor did I receive any refund for the same.Your website says that the exchange was processed but I don't know why it was never delivered.

    I have not received the refund for my complaint regarding order #237514303 in my wallet or my bank account.

    It is just wasting my time since the last 4 months everytime I call up and they give the same answer.They keep on giving me the same CMS number CMS2091424137 and ask me to contact the bank however my bank does not have any details about any credits.

    Nobody is there to take the responsibility of this and issue a refund.

    I request you to kindly look into the matter on an urgent basis and issue a refund in my wallet or send the exchanged product ASAP.

    Thanks,

    Vicky