I am MANOJ from Kannur in Kerala. I purchased RAK Lava Thin 610x465x170 mm Wash Basin from Saubhagya Tile House, Thalassery, Kannur, Kerala on 28/05/2014 under Invoice No. 522. 2 years after purchase, started to show light black lines on wash basin. At first it didn't matter as there were no apparent cracks. But black line and cracks were increase in the coming years. Only then did it become clear that this was a defect in sanitary products. After this, on 01/09/2020, l condact customer care number and Mr. Joseph, a representative of the company, came and checked and reported that it was a manufacturing defect called Hairline Crack. He asked for the bill but could not produce it that day. The bill is then sent to the customer care number 7560816666 (Whatsapp) but they say that can not be changed as it is after 5 years. Their answer is do what you want. The washbasin is full of black line cracks and can not be use now. Most companies like HINDWARE and CERA have a 10 year warranty. It is unfortunate that the products of RAK Company, which is much more expensive than other companies, have only a 5 year warranty. Also, it is not right to deny a warranty on the grounds that it is over 5 years old, even if it is found to be defective in construction . Your company's site (consumercomplaints.in) has many examples of hairline crack for almost all of your company's sanitary products. I therefore request that you take the necessary steps to replace my washbasin. If not, I would like to inform you that I will take other legal action.

Manojan K
Thamburu
Iverkulam
Peralassery
Kannur, Kerala - 670622
Mob: 9961833578