ello Sir

My name is Sandeep Singh and I went to PC Jewellers in Amritsar (mall road branch) yesterday (10 August 2021) with my brother-in-law namely Dr. Jaspal Singh to buy customized silver coins (10 grams each) 40 - 50 coins.
Staff namely SONIKA ARORA attended us (her details are attached below for reference).The total price of each coin yesterday was RS 803 (for 40 coins order)including everything (silver price (66 per gram) + customize work charge (rs 3000 in total for 40 coins)+ coin making charges(4.5 per gram) + 3% gst).
Rs 803 each coin and we paid Rs 25000 advance (PC Jewellers bill attached below) for our order. We asked SONIKA ARORA if we can finalize coins quantity(40 coins or 50 coins) tomorrow i.e 11 August 2021 by Evening.
She said she can't guarantee the silver price fluctuations but REST OF THE CHARGES WILL REMAIN AS IT IS.

The silver price yesterday was Rs 66 per gram.
Today when we went to PC JEWELLERS (on 11 August 2021) the silver price was RS 65 per gram and when we finalized 50 coins order quantity the staff member namely Mr. RAM (I THINK) tried to charge us Rs 854 per coin.
We told him that Sonika Arora yesterday fixed Rs 803 for each coin with us and today the silver price has fallen Rs 10 per 10 grams (660 yesterday and 650 today)

So the price should be either 803 each coin or 793 approximately.
But the attitude of Ram was not helpful, he was trying to fool us moreover his behavior was unbearable. SONIKA ARORA was not at store and she didn't even spoke to us on phone and Mr. Ram was on phone with SONIKA ARORA.
We gave them justification as well that yesterday we went to KALYAN JEWELLERS OPPOSITE TO PC JEWELLERS IN AMRITSAR AND THERE PRICE WAS 817 PER COIN AND WE PAID 25000 TO PC JEWELLERS BECAUSE THERE PRICE WAS CHEAPER i.e 803.

I told Ram that I will go to KALYAN JEWELLERS TODAY AND GET THE COIN QUOTATION. I WENT TO KALYAN JEWELLERS AND THERE TODAY'S PRICE FOR EACH COIN WAS 807 BECAUSE THE SIVER FALL RS 10 PER 10 GRAMS.
Then again I came back to PC Jewellers and shown them KALYAN'S QUOTATION for justification of our price tag but they were not willing to help or listen to customer. Especially Mr. Ram has different attitude or you can say he was trying to be very over smart.

He said that WE CAN BUY COINS AT A PRICE BAND OF RS 854 EACH OR WE CAN GET A REFUND OF RS 25000 WHICH WE PAID ON 10 AUGUST 2021. EVEN IN REFUND HE SAID WE WILL BE CHARGED 2% TAXES AND OUR REFUND WILL BE PROCESSED IN ONE WEEK TIME.
Now long story cut short, I have want to say that ● PC JEWELLERS STAFF IN AMRITSAR IS CHEATING WITH CUSTOMERS.

● The staff behavior is beyond customer and company expectations ( -1 customer service by Ram and SONIKA ARORA - they need to be fired from job)

● PC JEWELLERS STAFF UNWILLING TO LISTEN AND HELP THE CUSTOMERS AND MOREOVER THEY DOESN'T EVEN CARE TO APOLOGIZE FOR THE MISTAKES.

● THEY HARASSED US AND MADE US FEEL GUILTY FOR THEIR OWN FAULT.

● THEY DOESN'T CARE ABOUT PC JEWELLERS BRAND IMAGE IN MARKET.
NOW I REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND LET ME KNOW THE OUTCOME. I WANT YOU TO REFUND MY RS 25000 IN FULL(NO DEDUCTIONS) WITH AT LEAST 50 % COMPENSATION AND APOLOGIES FROM PC JEWELLERS STAFF.

OR

I HAVE TO CHOOSE CONSUMER COURT LEGAL SERVICES FOR CHEATING, MISGUIDENCE, FRAUDULENT ACTIVITY AND HARASSMENT I FACED FROM PC JEWELLERS STAFF.
PLEASE CONTACT ME VIA EMAIL - SAINISINGH222@GMAIL.COM

OR

MOBILE 9779509148.
NOTE - WE HAVE ALREADY ORDERED 50 COINS AT PRICE OF 807 EACH FROM KALYAN JEWELLERS AMRITSAR TODAY.
REGARDS,
SANDEEP SINGH (JASPAL'S - BROTHER IN LAW)