Complaint Complaint No : 6381995697 - Incompetent Service by NEWTECH ( Franchise of IFB Industries)

  • IFB Customer Care Number Toll Free Number Complaint Email Id Office Address - Complaint No : 6381995697 - Incompetent Service by NEWTECH ( Franchise of IFB Industries)
    Abdul Khader on 2020-11-23 22:27:46

    Complaint No : 6381995697

    Dear IFB Customer Care,

    I'm from Chennai and this is regarding IFB Service Support by NEWTECH ( Franchise of IFB Industries).

    I deeply regret to inform you that the support provided by NEWTECH (Franchise of IFB Industries) is incompetent and Fraud.

    I registered a complaint for my IFB washing machine on October 22nd 2020, The Service Personnel informed us

    1. To Change the Motor and Belt (amounting to 11530 INR),
    2. After couple of days, we had the same problem, This time he said the Drum is faulty and removed the same for Service.
    3. Again after fixing the drum, we had the same problem, This time he said Mother Board is faulty and informed us it cannot be serviced.
    4. We requested for the complete refund and take the components so that we could buy a new IFB Washing Machine.

    I have been calling numerous times the NEWTECH ( Franchise of IFB Industries) for a refund, Neither my Washing Machine is repaired nor i could buy a new one. All our repeated calls were not acknowledged properly.

    We never expected this from IFB Global, Your Franchise had put us through complete dissatisfaction and mental agony.

    I would request and appreciate, if you could step in and take immediate action.

    Regards

    Abdul Khader
    Your IFB Customer for the last 15 Yrs.