Dear Thangamayil Jewellery ,

Sorry to bother u. hope all is well when u have free time please look into my concern .

I have been a regular customer for you from long years – all the jewels am consistently purchasing from your branch in Krishnagiri . & I have been recommanted all my family relatives & my colleaques to buy jewels from your branches . Enjoyed your product quality – had satisfactions as a customer .

• At 1 year back purchased chain - & I didn’t used much as regular chain now everywhere there is a damaged the quality of work is pathetic .attached images of chain & bill copy .
• With the damaged chain I visited at 01.03.2020 to your krishnagiri branch with bill copy they agreed for service –I said everywhere is a breakage – insisted them to give new chain without wastage charges .
• They said they will take order – I shown chain design which is available in your showroom they agreed to take order & said they will arrange in 8 days . by next week 08th march visited with for collection of new chain – spoke to BM he said he didn’t passed order – since he forgot to take my old chain (at 1st march I told them to keep my old chain but they denied due to audit they will not keep – they said they will collect while new chain delivery ) .
• At 8th I handed over my old chain – they committed they will arranged new model chain in 15 days – 23rd March I called them they are casually saying new chain arrangement will take one month .
• If this is the way the showroom executives are treating customers – surely am warning you non of the customers will visit your stores for purchase now a days everyone should work for customer satisfactions .

Am escalating my dissatisfactions levels to you HO for better support – please do ensure to get my new chain ASAP & make a free of cost wastage charges . the old chain quality was pathetic .
Expecting your quick support to get back my satisfaction as your customer .



Regards,
Venkatraj C
9738144038