Dear Sir/ Madam

On 1/27/20, customer.care@icicibank.com wrote:
> Dear Mr. Sharma,
>
> We understand your concern.
>
> We inform you that, there are multiple transaction of same amount on same
> date.
>
> We request you to confirm which transaction was failed mentioned below.
> 24/01/2020 23/01/2020 INDIAN OIL CORPORATION, MUMBAI
> 734.69 DB
> 24/01/2020 23/01/2020 INDIAN OIL CORPORATION, MUMBAI
> 734.69 DB
> 24/01/2020 23/01/2020 INDIAN OIL CORPORATION, MUMBAI
> 734.69 DB
> 24/01/2020 23/01/2020 INDIAN OIL CORPORATION, MUMBAI
> 734.69 DB
> 24/01/2020 23/01/2020 INDIAN OIL CORPORATION, MUMBAI
> 734.69 DB
> With reference to your e-mail, we would like to inform you that, as per our
> records, your transactions for the amount of Rs. 734.69 5 times on January
> 23, 2020 at 15:48:34 and 15:56:31 and 17:20:45 and 17:37:13 and 17:43:31 has
> been processed successfully from our end to the merchant INDIAN OIL
> CORPORATION with Authorization ID's 891166 , 927561, 023400, 388721 and
> 011475;
> Also, we would like to inform you that, merchant has claimed the
> transactions on January 24, 2020.
> Hence, we request you to co-ordinate with the merchant to know the status of
> your funds for both the transaction.
> If the payment was not received by the merchant, we request you to provide
> us with the following details to enable us to assist you regarding the
> failed transaction for which merchant did not received the payment :
pl. refund my extra payment in my same account.

Thanks

Best regards

ODS