Complaint Lousy Customer service.

  • Blackcat.in Customer Care Contact Phone Number Office Address Email id - Lousy Customer service.
    Hema on 2019-07-26 13:56:13

    Hello, I bought a black cat gear locking system yesterday. Had messaged sales head Mr Sachin at 9 am today for installation,he said customer service will call me however after calling my Sachin again at 11 am I got a call from CS. The lady there tells me that she will whatsapp me a beer where I should send her the plates picture. I don't get any msg and after calling back again at 1315 hours I talk to shubham. He tells me to send pic and then he says we have to arrange for the plate as it is not available with us now. And he will only send someone tomorrow. I have my job to look after tomorrow. That's the reason I got in touch with sales head today early morning.
    I believe I should be getting service from the company and not that I m calling and giving CS people reminder to get my work done.
    It is requested to kindly look into the matter and arrange for the installation today.

    Thanks