Complaint Passport Covers not received

  • Passport Seva Kendra Thane Office Address - Passport Covers not received
    Rais Ahmed Azimuddin Farooqui on 2019-01-04 11:35:48

    We thank the authorities for providing the professional services. We received the renewed Passports well within 24 hrs.

    We i.e. Myself, my wife and mr daughter visited Passport Seva Kendra @ Dosti Pinnacle, Waghle Estate, Thane for renewal of our passports on appointment on 3rd January , 2019. We were issued Token Nos. S2, N24 & N22 respectively.

    During the course of verification stages, we were offered Passport Covers and SMS on advance payment. Although we received the passports but without any covers.

    Kindly look into and advise the status and when can we expect the covers for which we have already paid total Rs. 1,050/-.

    Besides I have few suggestions and comments as under:

    1) The upkeep is good
    2) Staff Cordial
    3) Washrooms clean but without toilet rolls
    4) On an average Counter 'C' took 45 minutes waiting time before our turn
    5) Rest we found promptness, cleanliness & courtesy everywhere

    Awaiting your response per return.

    Thanks