Complaint ECS clearance denied and complaint number is only ringing

  • Mahanagar Gas Customer care Toll Free & Complaint Number in Thane - ECS clearance denied and complaint number is only ringing
    Norbert Pinto on 2018-11-01 11:29:21

    Hi My CA no:210000428060 we have been paying the bills for last couple of years through ECS and there has never been a delayed payment. This time we have received a mail that we haven't made the payment and there is a charge additional 1000 rupees as penalty and if not paid it will be disconnected. Since yesterday we are trying to call the customer desk to inquire of the problem but the numbers only ring and no one answers . We don't understand how to resolve the problem. Can someone help us and reach out to us on 28734387. I went online and it only asked me to pay an amount of the bill but no additional amount so I am confused .
    Also how can the customer care number just ring without answering for 2 days .