Complaint Complaint against non-delivery of parcels by Blue Dart tanagar

  • Blue Dart Customer Care Toll free Number Tracking Email Id Office Address - Complaint against non-delivery of parcels by Blue Dart tanagar
    Taw Azu on 2018-09-11 10:20:29

    The Blue Dart Courier service is the oldest courier service in Itanagar, Arunachal Pradesh. It is close to 20 years since it started the service. But since the beginning of the service, the Blue Dart Itanagar has never delivered parcels at door step of its customers. The one constant, repeated excuse is that "there is no delivery boy free at the moment/today"! That has been the excuse for more than two decades of their presence here in Itanagar. And seems no one has complained about this before. The customers are threatened that their parcels will be sent back if they did not come and collect by themselves. Interestingly, they make the phone calls just a day or two before the specified period for receiving/delivery of the parcel. It has happened with me before also on many occasions.
    And today, just a moment ago I got a call from Blue Dart Itanagar saying that there is parcel in my name from SBI asking me to come and collect it myself. On asked why they wouldn't deliver, the lady on the phone said, first, that it was a DOCUMENT and Blue Dart don't deliver documents to home of the customers, secondly, she said that there was no delivery boy on duty today, i. e, 11th September 2018. I wonder what is it with Blue Dart that it Won't make home delivery of the parcels? Is it the same with all Blue Dart services across South Asia or an exception to Blue Dart Itanagar, Arunachal Pradesh, India?