Complaint Still Printer issue not resolve after one month

  • HP Printer Complaint & Customer Care Number - still Printer issue not resolve after one month
    Rajeev Tyagi on 2018-08-31 11:33:05

    Sir,

    What about the below case id. Where is your concern team and not anyone has still call me regarding the our branch printer issue. Is it your priority as you mention below.

    we think we should not buy any product of HP because your are providing support very fast and priority basis.

    With Regards
    Rajeev Tyagi
    Associated Road Carriers Ltd.
    Email: rajeev.dlh@arclimited.com
    website: www.arclimited.com
    Cont.- 011-43590009, Fax- 43590099

    From: CSS_Service Head [mailto:servicehead@hp.com]
    Sent: 29 August, 2018 2:03 PM
    To: rajeev.dlh@arclimited.com
    Subject: RE: Case Number 5018627632: Your Case Has Been Closed CRM:0000037445556

    Dear Sir

    Greetings!!
    This is with reference to your below mentioned mail. We have forwarded your details to the concern team and they will get back to you on this on priority basis.
    We regret for an inconvenience caused.

    Regards,
    Dolly Pathak



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    From: rajeev.dlh@arclimited.com
    Sent: Wednesday, August 29, 2018 1:33 PM
    To: CSS_Service Head
    Cc: yatender@arclimited.com
    Subject: FW: Case Number 5018627632: Your Case Has Been Closed CRM:0000037445556

    Dear Sir,

    After one month the below HP printer issue not resolved. I have already talk to HP customer representative two times and they said they have escalated to the next level this case id but still not any solution provided by HP end. if we have AMC then why you are not providing timely support. What is the benefit to take AMC by you also my branch work is suffering day by day and not any response from HP end even your service partner also not picking the phone. If the service partner is not response then why you not change this type of service partner which not providing timely support.

    Kindly provide solution as soon as possible.

    Case ID - 5018627632
    HP Reference Number: 5018627632
    Product Description: HP LaserJet M1005 Multifunction Printer
    Product Number: CB376A
    Serial Number: CNH8H5FLX2