Complaint Still Printer issue not resolve after one month
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HP Printer Complaint & Customer Care Number - still Printer issue not resolve after one monthRajeev Tyagi on 2018-08-31 11:33:05
Sir,
What about the below case id. Where is your concern team and not anyone has still call me regarding the our branch printer issue. Is it your priority as you mention below.
we think we should not buy any product of HP because your are providing support very fast and priority basis.
With Regards
Rajeev Tyagi
Associated Road Carriers Ltd.
Email: rajeev.dlh@arclimited.com
website: www.arclimited.com
Cont.- 011-43590009, Fax- 43590099
From: CSS_Service Head [mailto:servicehead@hp.com]
Sent: 29 August, 2018 2:03 PM
To: rajeev.dlh@arclimited.com
Subject: RE: Case Number 5018627632: Your Case Has Been Closed CRM:0000037445556
Dear Sir
Greetings!!
This is with reference to your below mentioned mail. We have forwarded your details to the concern team and they will get back to you on this on priority basis.
We regret for an inconvenience caused.
Regards,
Dolly Pathak
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.
From: rajeev.dlh@arclimited.com
Sent: Wednesday, August 29, 2018 1:33 PM
To: CSS_Service Head
Cc: yatender@arclimited.com
Subject: FW: Case Number 5018627632: Your Case Has Been Closed CRM:0000037445556
Dear Sir,
After one month the below HP printer issue not resolved. I have already talk to HP customer representative two times and they said they have escalated to the next level this case id but still not any solution provided by HP end. if we have AMC then why you are not providing timely support. What is the benefit to take AMC by you also my branch work is suffering day by day and not any response from HP end even your service partner also not picking the phone. If the service partner is not response then why you not change this type of service partner which not providing timely support.
Kindly provide solution as soon as possible.
Case ID - 5018627632
HP Reference Number: 5018627632
Product Description: HP LaserJet M1005 Multifunction Printer
Product Number: CB376A
Serial Number: CNH8H5FLX2
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