Complaint Trouble with Cars 24

  • Cars24.com Customer Care Helpline Number Complaint Email Id & Office Address - Trouble with Cars 24
    Deepak Gupta on 2018-08-24 11:56:16

    I visited Cars24, Vasant Kunj Office taking leave from my office. As I fix appointment with them.I reached Cars24 office by 10:30 AM. But the Concern person Mr. Ritesh was on available in office to attend. After 30 min. another employee Ms. Nisha attend me and brief. And suggest to check the car from their Yard. She make a group of 5 people and provide a car with one take care employee of car24. the yard is in very remote area, where no nothing is available for your help, if you lost. As we reached the yard, there no body is available to attend your concern except two car take care person. Only they receive information for car check. He only showed car as per his convenience. So he will took minimum 30- 50 min. for your concern either no Rush is there.

    When I was visited, Yard was full of water and Mud. And He asked me to check the car by walk in water and mud. After denied and several request , he took one car and reaches the car's destination place, there was also full of water and mud, so no possibility to check the car at that point and car take care person asked me check the car. Finally, without checking the car, I was trying to return from the yard, I found that the car driver is moved from the yard and left me in the yard. I was stuck there. and nobody was entertaining to help me to reach cars24's office back.

    After one hour, I got help from one car person, who drop me somewhere near to Cars24 office, from there I asked lift by a bike person, then I reached Cars24 office around 2:30 PM. And that time I did not carry my wallet as it was in my car. So without money, I feel more helpless.

    From 11:00 Am to 2:30 PM, Ms Nisha who attend me, dont have any concern that do I check the car or not ? when I will reach office after Checking the car etc. They were just enjoying in the office when I reached office. I was totally fed up by seeing this.

    They ruined my day and make me uncomfortable situation. I was in trouble just because of cars 24.

    I suggest, If somebody wish to buy the car from cars 24, use only his vehicle. So that you will not suffer like me. because Yard is not connected to main city. It is in side of farm house area, where you will not find any help.

    Cars24 dont have trained setup or staff to attend the customer query and their concern.

    This for all people information.

    Thank You.