Hello Fabhotels,
With utter disgust and anger, I write this email to you to notify how unpleasant and how shocking our experience has been in our stay at your hotel Fab Hotel Arton Suites Hotel in Mumbai. We had booked a hotel room for 3 persons with the booking reference booking ID: BI3DS8. When we arrived at the hotel, we were told that 4 people cannot stay in the hotel room and that one of us would have to wait in the lobby throughout the day. Two of us were going to leave by the evening and we had even conveyed this to the hotel reception, who I should point out was utterly disrespectful, inhuman and ill-mannered. The hotel receptionist did not even guide us by saying we could stay on by paying for the fourth guest. Instead he told us that “Fabhotels does not own this hotel and it is we who are the bosses here”. When we contacted Fabhotel customer support, they were useless too. They kept repeating the same made-up policy that “Any guests has to stay in the lobby” which is never mentioned in your terms and conditions. It is a shame that a company as big as yours clarifies terms and conditions on phone and this is a matter I can sue you for. Any terms and conditions have to be very specific and cannot be clarified over phone later on.

Again, the nightmare doesn't end there. After contacting Fabhotels customer support, they told us that we can pay for another person and stay there. Now when we convey this to the receptionist, he denies us entry after being ill mannered and foul mouthed himself. This has to be the first time this has happened to anyone and I can damn well bet I can bring down your business and the hotel itself for this episode alone. No hotel has any right to deny entry after confirming the booking no matter what. We had 12 big pieces of luggage and the hotel receptionist asks us to leave the hotel and find some place else. When again we contacted FabHotel to discuss with Hotel Manager they replied that they have no authority over the Hotel Manager and also cannot refund the booking amount. It means if anything goes wrong Fabhotels is a mere salesman who cons people into booking hotels and then washes its hands off leaving us at the mercy of the hotels.

I dont think I can explain through email the magnanimity of the helplessness and trouble we felt that day all because we trusted your brand to deliver. And deliver it did, by asking us to go away with 12 bags and a family on a rainy day.
Since this is the first time I am reporting this problem, I want to give your company a chance to show us that you do care about your customers and this was a once in a while event and that you will ensure punishment to the hotel staff befitting the fiasco.

I hope when i see your reply, it is convincing and subsides the anger in me or I can and I will ensure Fabhotels becomes HISTORY!

Thanks and Have a Good Day!!
Warm Regards,
Rafi