Complaint Poor Service Quality

  • KENT Water Purifier Customer Care Number, Email ID, Office Address, Complaint and Review - Poor Service Quality
    Swarup Dutta on 2018-07-30 21:07:52

    I will never ever think of purchasing Kent product anymore , as after sales support are worst,as franchaise Service center are sending roadside technician
    for issue troubleshooting.My Service request #180719-07961 with Kent and further complain (##RE-2101##) is still unresolved.

    My Kent Filter was giving alarm but purified water was comming as usual, for which I logged service request#180719-07961 with Kent,
    the technician came , and without any diagnosis , replaced all 4 filters and took Rs 4000.Soon after the same alarm sound came
    and then he started his troubleshooting and found the adapter(SMPS) was actually faulty which triggered the alarm sound.He replaced the SMPS and taken Rs 950.

    I raised complain (##RE-2101##) for the poor diagnosis capability of the dumb technician for which my good filters was replaced and I have been wrongly charged Rs 4000.
    Still I am struggling with Kent Support for settlement.