Dear Mr. Koo Bon-Joon (Vice Chairman of LG Electronics Inc )

Customer Name : Rajkumar B
Contact Number : 09600175138 / 08124680326



(1) LG Air Conditioner Purchase Details:

(I). Product Name : LGE INVERTER A/C (INDOOR) Model Number : JSNQ18JUZD
Serial Number : 803NATK117185
Production Model No : S4NQ18KE4VZ. AL6GIDA


(II) Product Name : LGE INVERTER A/C (OUTDOOR) Model Number : JSUQ18JUZD
Serial Number : 804NAVX007311
Production Model No : S4UQ18KE4VZ. AL6GIDA

Purchase Invoice Number : 11181170008029

Purchase Invoice Date : 19/07/2018 (Thursday).

LG EBR Enterprises Tax Invoice No : TSR NO: S20159/02812

Dealer Details :

Dealer Name : M/s. Vasanth & Co (India’s No1 Dealer)

Dealer Address : No: 50, South Usman Road, T. Nagar, Chennai – 600 017.

Dealer Contact Number : Land Line - 044-42444444 / 044-24314343 / 044-24365363 / Mobile : 09551685285
.

With the above reference I have Fifteen Complaints to make in this regard
to your LG Air Conditioner and Dealer as follows
Brand New Air Conditioner Indoor Gas Leakage
AC Gas Refilled in your LG Brand New Air Conditioner
AC Coil Problem
Copper Welding not done properly
Brand New Air Conditioner Outdoor Damaged Condition when I received
Delayed Installation
Bribe INR Rs 100was bought from me who delivered when delivery of Air Conditioner by the Dealer person
Wrong Commitment made by the Dealer
Wrong Commitment made by LG
Irresponsible Persons in your Dealership of Ms Vasanth Co
Irresponsible Persons in your LG
Again AC Gas Leakage
Cheated me on Delivery Charges
Free installation cheated by Vasanth Co Dealer
Totally they sold me Useless LG Air Conditioner and they cheated me


I AM TOTALLY DISAPPOINTED

1. In Vasanth & Co Invoice, they rubber stamped, Installation Charges Free. Then why did they collect from me for Installation Charges Rs. 2,130.00 (Rupees Two Thousand One Hundred and Thirty Only).

I attached Vasanth & co Purchased Invoice Copy.
AND
2. Vasanth & Co promised me that Delivery Charges Free. But it was also Rs. 296.61 + GST collected from me and cheated me.

3. Vasanth & Co Delivery Person to collect Bribe INR Rs.100.00 ( Rupees One Hundred Only).






The Irresponsible Persons are :
1. Mr. CHANDRU (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285
2. Ms. BANU (Your LG Customer Care Incharge) – CC Number : 044-42802346 / 044-45579099
3. Mr. MADHAN ( Your LG Service Engineer) - Mobile Number - 07845266336.
4. Mr. YUVARAJ (Your LG Service Engineer) Mobile Number – 09884474445.
5. Mr. GNANAMUTHU ( Your LG Superior Officer) -Mobile Number – 09176767259.
6. Mr. SATHISH (Your LG Service Engineer ) Mobile Number – 09790053528.
7. Mr. RAMAKRISHNAN (Your LG Service Engineer ) Mobile Number 09585740386.
8. Mr. MANI ( Your LG Service Engineer) Mobile Number 0962247902.
9. Mr. BASKAR (Managing Director of M/s. EBR Enterprises) 09840950646

I had Purchased your LG Brand Air Conditioner (Indoor) & (Outdoor) on 19/07/2018 at
your Dealership of M/s. Vasanth & Co.

Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285 . He promised me on 19/07/2018(Thursday) my Air Conditioner deliver my Residential Address and Installation to be done at 14:00 hours on 20/07/2018 (Friday).
(I) When I Received the New Brand Air Conditioner (OUTDOOR) with Damaged Condition from your Dealer of M/s. Vasanth & Co.
I asked Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285 about OUTDOOR Air Conditioner Damaged. But he didn’t response Properly.
AND
(II) Installation also not done on 20/07/2018 (Friday)

Ms. Banu ( Customer Care Incharge ) from your Customer Care from your cutomer care department called me and given one Your LG Service Engineer Mobile Number 07845266336, his name is Mr. Madhan. I called your LG Service Engineer Mr. Madhan and he replied I will not come today (20/07/2018-Friday)
Then I Called Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285, again he promised the same day I will arrange for installation with another LG Service Engineer. And he told the work has to be done within Half-an-Hour.
Then the Another LG Service Engineer Mr. Yuvaraj (09884474445) came my residence at 17:00 hours only on 20/07/2018 (Friday).
WRONG COMMITMENT BY MR. CHANDRU (09551685285). – DELAYED INSTALLATION
Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285 promised me the Air Conditioner installation to be done at 14:00 hours. But your LG Service Engineer Mr. Yuvaraj (09884474445) came my residence at 17:00 hours only on 20/07/2018 (Friday).
Your LG Service Engineer Mr. Yuvaraj (09884474445) also not done installation on that day 20/07/2018. He partly finished his work only at 20:45 hours. And he told my time is over, I will continue the work tomorrow (21/07/2018) at 10:00 hours and he finished installation at 14:30 hours only.
Your LG Service Engineer Mr. Yuvaraj (09884474445) took time for installation totally 8 hours 15 minutes.
He started his work from at 17:00 hours and partially finished his work at 20:45 on 20/07/2018. He took the time is 3 hours 45 minutes.
And he continued his work on 21/07/2018 (Saturday) at 10:00 hours and he totally finished his work at 14:30 hours. That day he took the time is 4 hours 30 minutes.

1st day (20/07/2018-Friday) installation time : 3:45 hours
2nd day (21/07/2018-Saturday) installation time : 4:30 hours = 3:45+4:30 = 8:45 hours.
Actually Total Air Conditioner installation time is 8 hours 15 minutes.
Then how Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285 promised me the installation time is just only Half- an- Hour.
Didn’t he know the work ?
Is he not experienced Person in sales ?
Does he not know the basic knowledge of fitment time ?
Does he not know the Customer Satisfaction is main ?
Customer will be happy if he says more of the time and then ends up short time.
It seems he is not fit the job. Then why you should not terminate from his Job ?
He wasted my valuable time and energy, and I got Depressed.
NEW BRANDED AIR CONDITIONER GAS LEAKAGE :
After Installation I Switched on A/C for checking purpose for a Half-an-Hour and I Switched off the A/C. Then again when I Switched on the A/C at 23:00 hours on 21/07/2018 it was not working. I shocked and immediately I called to your LG Customer Care No : 1800 180 9999. They didn’t response properly. Then I asked them, Who is your Highest Officer in your LG ? Then they given one Mobile Number – 09176767259, his name is Mr. GNANAMUTHU. I tried his Mobile Number for Multiple times, but he didn’t pick up my call. Call Ringing No Response (RNR). His call going busy, he saw my mobile number, but he didn’t call back to me. I tried from 21/07/2018 (Saturday) to till date, but he is not responding my call.
On 22/07/2018 (Sunday) Morning 10:00 Hours, One Mr. Sathish (Your LG Service Engineer) Mobile Number – (09790053528) came my residence and he checked my Air Conditioner and he told me Air Conditioner is not Working due to A/C GAS Leakage, and he also told me this A/C is not Rectified today, because our LG People went to a TOUR. So I don’t have any Equipment now and he told you have to call LG Customer Care Ms. Banu.
Is this your LG Engineer Mr. Sathish (09790053528) Answer? It’s so his Blithering Reason.
Then I immediately made a call to your LG Customer Care Incharge Ms. Banu, She promised me, she will arrange an another LG Service Engineer Mr. Ramakrishnan, His Mobile Number is (09585740386) at Morning 10:00 hours on 23/07/2018 (Monday), but Mr. Ramakrishnan (09585740386) came to my residence only at Afternoon 13:00 hours.
1. Ms. BANU (Your LG Customer Care Incharge) – CC Number : 044-42802346 / 044-45579099 given me wrong commitmen. She Promised Mr. Ramakrishnan (09585740386) will come at Morning 10:00 hours, but he came only Afternoon at 13:00 Hours.
Again Mr. RAMAKRISHNAN (09585740386) checked my Air Conditioner and he told the same issue, A/C GAS LEAKAGE and he told I can’t Rectify the issue and our A/C GAS Refilling team will come and rectify the issue.
A/C GAS refilling team again Mr. Sathish (09790053528) Your LG Service Engineer came to my residence Evening at 16:00 hours and they refilled A/C GAS in my New Air Conditioner.
After refilled the A/C GAS, in the Air Conditioner, again I Switched on A/C for checking purpose for a Half-an-Hour and I Switched off the A/C. The Air Conditioner worked for a Half-an-Hour. Then again when I Switched on the A/C night at 21:00 hours on 23/07/2018 (Monday) it was not working. Again I shocked and immediately I called to your LG Service Engineer Mr. Sathish (09790053528). Then again he came to my residence Next Day (24/07/2018- Morning at 11:30 hours and again he checked and he told me,
The blow issues in this Air Conditioner:
1. Again A/C Gas Leakage.
2. Copper Welding not done properly.
3. A/C Coil Problem.
I asked Mr. Sathish – 09790053528 your LG Service Engineer, you only refilled A/C GAS yesterday (23/07/2018- Monday) only. How can it is again going to leak. There was no answer from Mr. Sathish – 09790053528 and he was not responding properly my Question. Then he told I don’t the exact Problem in this your Air Conditioner, I will arrange to send another LG Service Engineer Mr. Mani, and His mobile Number is 0962247902. Mr. Mani (0962247902) came to my residence Afternoon at 13:00 hours on (24/07/2018- Tuesday). He checked and he told me to dismantling my Air Conditioner and it should be repair the Air Conditioner.
I was not accepting to repair my Air Conditioner why because I purchased your New LG Air Conditioner only on 20/07/2018. I am not using till today (26/07/2018) but am so distressing.
Then why should I accept to Repair my New Air Conditioner?
Then I again Spoke Mr. Chandru (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285, he promised me to REPLACE A NEW AIR CONDITIONER and then I accepted for Replacement.

Then one Mr. Baskar – 09840950646 (Managing Director of M/s. EBR Enterprises) No: 51, kurunji Street, Fathima Nagar, Alwarthiru Nagar , Chennai – 600 087. He called me again to repair the Air Conditioner. I asked him Mr. Chandru (09551685285) promised to Replacement of New Air Conditioner but why you told for repair. Then he told that Replacement cannot done you speak with Mr. Chandru (09551685285). Again I asked Mr. Chandru (09551685285) he was not responding properly.

Mr. Baskar (09840950646) and Chandru (09551685285) both are wandered me so much.

So I am facing so many problems from Date of Purchase (19/07/2018-Thursday to till today 26/07/2018-Thursday) of your LG Air Conditioner. I am Struggling for Eight Days because of your LG Air Conditioner.

I had lost salary of INR Rs. 4,000.00 (Rupees Four Thousand only) because of your Very Worst Product. I had took leave from 20/07/2018 to 24/07/2018 less one Sunday (22/07/2018) for your LG Air Conditioner issue.

LG Air Conditioner INR Rs. 50,000.00
Installation Charges INR Rs. 2,130.00
Lost Leave Salary INR Rs. 4,000.00
Bribe INR Rs. 100.00
Delivery Charges INR Rs. 296.61 + GST


I am an Accident Patient. I met with an accident, when the accident my organs (Kidney, Liver, Small Intestine) are so malicious damaged, as per doctor advice I should be in Air Conditioner Room only. So I had Purchased your LG Air Conditioner. But still I can’t use your LG A/C in summer. I struggled with hot climate.

Why should I buy your LG Air Conditioner for INR Rs. 50,000.00 and have Struggle?

My wife asked me to purchased Rupees fifty thousand and ask me why we should have face difficulty for eight days?
And I have faced many family problems with my wife due to your LG Air Conditioner.

1. So I don’t want your LG Air Conditioner or replacement. Am so highly dissatisfied your product and your service. And I am disappointed by you and your Dealer M/s. Vasanth & co.

2. And I had lost my money, my Energy, my time, my happiness, my self-Respect from my wife because of your LG Air Conditioner

3. I got so depressed.

4. My Sleep has gone.

5. My Relief has gone.


In this case I highly dissatisfied and Disappointed on your LG Air Conditioner and your Dealership
of M/s. Vasanth & Co and your LG Service Engineers and Vasanth & Co Staffs

So I don’t want your LG Air Conditioner or replacement. So you take back
your LG Air Conditioner and Refund my Cash INR Rs.56,526.61 immediately.




LG Air Conditioner INR Rs. 50,000.00
Installation Charges INR Rs. 2,130.00
Lost Leave Salary INR Rs. 4,000.00
Bribe INR Rs. 100.00
Delivery Charges INR Rs. 296.61 + GST

Total INR Rs. 56,526.61

And I want Compensation from your following Nine Irresponsible Persons per Month Salary. Please get it from them as a Compensation for my above said struggles.

And you should terminate the following Nine Irresponsible persons from their job immediately.

The Irresponsible Persons are :
1. Mr. CHANDRU (Sales Executive of M/s. Vasanth & Co) His Mobile Number is – 09551685285
2. Ms. BANU (Your LG Customer Care Incharge) – CC Number : 044-42802346 / 044-45579099
3. Mr. MADHAN ( Your LG Service Engineer) - Mobile Number - 07845266336.
4. Mr. YUVARAJ (Your LG Service Engineer) Mobile Number – 09884474445.
5. Mr. GNANAMUTHU ( Your LG Superior Officer) -Mobile Number – 09176767259.
6. Mr. SATHISH (Your LG Service Engineer ) Mobile Number – 09790053528.
7. Mr. RAMAKRISHNAN (Your LG Service Engineer ) Mobile Number 09585740386.
8. Mr. MANI ( Your LG Service Engineer) Mobile Number 0962247902.
9. Mr. BASKAR (Managing Director of M/s. EBR Enterprises) 09840950646
And one More thing , I have bring to your notice M/s. Vasanth & Co (India’s No.1 Dealer)

I have doubted after facing so many problems in this case and I Enquired other Electronic Dealers.

Your Same LG Air Conditioner Prices Comparison:
1. Vasanth & Co –Chennai - INR Rs. 50,000.00 + Delivery Charges + Installation Charges Extra
2. Sathya Agencies-Chennai - INR Rs. 45,500.00 ( Delivery Charges + Installation Charges).
3. Sha Trading-Chennai - INR Rs. 45,000.00 ( Delivery Charges + Installation Charges).
4. Rathna Fan House-Chennai- INR Rs. 45,000.00 ( Delivery Charges + Installation Charges).
5. Rathna Stores-Chennai - INR Rs. 45,500.00 ( Delivery Charges + Installation Charges).
But your Vasanth & Co Dealership is so High Price other than Electronics Dealer.
In Vasanth & Co , INR Rs.5,000.00 and above than other Dealerships.
In Vasanth & Co Why is the huge different from other dealer?

There is different within Vasanth & Co branches, I enquired some Vasanth & Co other branches, Vasanth & co Branch Staff’s told the same LG Air conditioner price INR Rs. 45,000.00 / INR Rs. 46,000.00 / INR Rs. 47,000.00. There is huge different from same Vasanth & co Dealership branches and Other Dealerships.

They cheated me INR Rs.50,000.00 and Delivery charges + Installation charges and Bribary.

For example : I purchased Godrej Washing Machine from Same Vasanth & Co Dealer in same month of July 2018. The invoice also I attached.

Godrej Washing Machine :
In Vasanth & Co , I purchased INR Rs.16,800.00.
But other dealers have only INR Rs. 15,100.00

It seems India’s No.1 Dealer Vasanth & Co cheating many people. If they are correct then why should I mailed you ?
I felt very guilty to send this mail.

I am a regular valuable customer of Vasanth & Co. Many Electronics Product I purchased only Vasanth & Co. I have attached some Purchase Invoices which I prior purchased for your perusal.
I regularly purchase from Vasanth & Co only. Please find the below some Purchases list.
1. Vasanth & Co- Washing Machine Purchase Invoice (06/07/2018)- Current Month
2. Vasanth & Co- Onida TV Purchase Invoice (13/09/2013)
3. Vasanth & Co- Hanbao Purchase Invoice (28/07/2013)
4. Vasanth & Co- Sony TV and whirlpool induction cooktop Purchase Invoice (28/07/2013)
5. Vasanth & Co- Kenstar aircooler and Premier juicer (15/03/2015)
6. Vasanth & Co- Sharp Refrigerator Purchase Invoice (15/05/2014)

And I have purchased more than this, this is for your small reference. And I referred to my colleagues, friends, Relatives, etc….

I have lost faith in Vasanth & Co and LG Electronics.
Here after how do I refer my colleagues, friends, Relatives, etc…
.
Attachments are :

1. Vasanth & Co LG Air Conditioner Purchase Invoice (19/07/2018)- Current Month(LG)
2. LG EBR Enterprises Tax Invoice. (21/07/2018) – Current Month(LG)
3. Job Sheet – LG Electronics.
4. Vasanth & Co- Washing Machine Purchase Invoice (06/07/2018)- Current Month
5. Vasanth & Co- Onida TV Purchase Invoice (13/09/2013)
6. Vasanth & Co- Hanbao Purchase Invoice (28/07/2013)
7. Vasanth & Co- Sony TV and whirlpool induction cooktop Purchase Invoice (28/07/2013)
8. Vasanth & Co- Kenstar aircooler and Premier juicer (15/03/2015)
9. Vasanth & Co- Sharp Refrigerator Purchase Invoice (15/05/2014)
10. Photo for Damaged Air Conditioner (Outdoor)
11. Photo for Serial Number of Air Conditioner (Outdoor)
12. Photo for Serial Number of Air Conditioner (indoor)
13. Photo of Vasanth & co ( Managing Director & Mr. Chandru)


With Regards,



Rajkumar B

09600175138
08124680326



.