Customer Name - Ayan Bhattacharjee
Mobile - 9771441577
Complain given for - Faber Chimney


I am very sorry to inform you that , there is no change in service commitment of Faber . I have never experienced such delay in service from any Professional Company ever . Last time also experienced the same like this time.
Let me inform you the situation , on 29th March 2018 one service person came to my residence and spoke to my wife and made an agreement with a payment of Rs.2300 to provide service for 1 year , Document as attached . As per the agreement Faber should provide 6 services , 1st service at the time of agreement and balance 5 services in next 12 months . So we expected atleast 1 service in 2 to 3months time . But no one turned up yet . Day by day our Machine condition is deteriorating, due to lack of cleaning sucks ion capacity is reducing ,not only the machine my entire interior decoration is effected due to no service .
We had made number of calls to toll free number 18002093484 and also to the local service centre but no one is taking any responsibility to send a service person to complete the task . Whenever we are calling to help line they are giving assurance of service within 48 hours but that 48hours are not coming in last 30 days . Local Service Agency is helpless and telling that unless they get the information from Help Line they can not do the servicing .
Pathetic Service . I had made a mistake by taking the product of Faber . I will contact your Head Quarter and inform about this situation . Also I will ensure all the consumers know about Faber service so that they can take decision before purchasing any product of Faber . I have more than 4000 followers in social media , let them also know the pain of a customer of Faber . Also this case will be forwarded to Consumer Court if you can not provide proper service within 48 hours .
Waiting for your response